Oakview Pet Resort — Local services in Wauconda

I brought my dog here for daycare 1-2 times a week. Will never bring him here again.

First, when I said I wanted to bring my dog in for day care, the girl working said that was fine and to just drop him off whenever. That was it. No copies of vax records, no forms filled out or anything. Very strange. I called the Lake Zurich location to ask about this and the manager was super helpful so I gave them a 2nd chance.

One day I picked my dog up from daycare and he had a bite on his ear and there was a small tear on the side of the ear as well. It wasnt a deep or a large bite mark so I chalked it up to an accident that had happened during some rough play. The next time I picked him up i found another bite and this one had gone through the ear and left a big bloody scab. I brought it up to the woman at the front desk and instead of assuring me that they would prevent this from happening again, all she did was make excuses, even telling me "well dogs play rough." Not acceptable. I shouldn't have to specifically ask you to prevent my dog from being bitten or attacked and she acted like it was a big favor of me to ask....

This is a review for the wauconda location as this is the only one I toured, but since they are owned by the same owner I can't imagine it is much different. We made a reservation for our dog based on the description of the boarding options on their website. After discussing our concerns about our dog, they recommended the cottages, which sounded very nice on the website. We then showed up for a tour and when entering, the place smelled awful and in general looked dirty. The woman at the front desk appeared unprofessional and took us in the back for a "tour". She took us in the back to the cottages and I was shocked to see small wooden boxes that the dogs were in. They were stacked on top of each other, and looked absolutely disgusting. It looked like what you would see in a puppy mill. I was completely shocked at the false advertising, and generally heartbroken that anyone would send their precious dog or cat to this place. The dogs didn't have beds and were just barking and seemed extremely stressed. If you love your dog or cat please do not leave them at this...

Boarded all three of my dogs for four nights in the most expensive suite because I usually bring them here to get groomed, when I picked them up ALL three of them now have Kennel Cough and are vomiting non stop! This shows that they are lying about how frequently they take them out, they promised us they'd be taken out three to four times a day that is clearly a lie because their dog bed was completely soiled and I had to toss it when I picked them up. They clearly kept them in unsanitary conditions when we spent $600 to have our dogs in the best care! DO NOT BRING YOUR DOGS HERE, I WILL NEVER BRING THEM HERE TO BE BOARDED OR GROOMED AGAIN!! OAK VIEW IF YOU SEE THIS GIVE THE PARENTS OF DALE, LUNETTA, AND FLUFFY A CALL WE ARE DISGUSTED BY YOUR SERVICE, WE'VE BEEN COMING HERE FOR YEARS...