Luther Manor — Local services in Wauwatosa

This is the first review I have ever posted. I feel I need to post this review to warn people to not use this facility for any of their family members. In no way does the Courtyards offer any degree of "assisted living". The vast majority of the staph is lazy, rude and uncaring. I have been there and watched an employee stand in one spot for 45 minutes using her cell phone to text and watch videos. She did not distribute any of the medications on her cart during this time. We should have moved my mother to a different facility after the very first night. She used her call button to request help to use the bathroom. After using the call button numerous times she attempted to use the bathroom herself. She fell, wet herself and spent 6 hours on the floor. Their excuse was the button didn't work. During her more than two years living there her room was never dusted. The toilet was never scrubbed. She informed the staff that she dropped her therapy clay. They never cleaned it up. It ended up stuck to the carpet as hard as a rock. They were so short staffed that she once went three weeks without a shower. When she was finally given a shower they left her alone in the shower room for an hour. She tested positive for COVID and was transferred to the care unit. The rooms had no phones. The staff would not take the unit phone into her room because it would become contaminated and they would have to sanitize the phone. Upon returning to her room she found it exactly as she left it. No cleaning, no sanitizing and the bed unmade. During COVID she ate in her room. She spilled crumbs. No to worry the bugs came and ate the crumbs. When the dining room was reopened the staff would argue as to who would take her to dinner. After lunch their was no one to take her back to her room and she had to wait for more than an hour. On numerous occasions she asked that the curtains in her room be opened. Many times her request was ignored. The bugs came out in the dark. She used the wheels of her walker to run over the bugs. When she lived in the Terrace the food was good. No so for the Courtyards. The food was awful. She requested an extra slice of bread and was denied. The final straw occurred as we were actually leaving the Courtyards. My wife was given the discharge papers. She placed them on the backseat and started driving to the new facility. The Director of care at the new facility looked at the papers and discovered they were for a different patient. This is a HIPPA violation. Please look for a different facility if you or your family...

You wrote a review for Luther Manor One hour ago 1.0 star rating 4/8/2019 I struggle to give even 1 star to this facility. While the facility itself is nice - grounds are well-kept and seems relatively clean -- the important factors are seriously lacking. My parents have lived there for many years and gradually, I have seen a decline in not only what is offered, but also in the level of care provided to Residents. Administratively -- this campus is struggling. I suspect they may have financial issues -- there have been many staff and service changes and cutbacks. There are still some staff members who are kind and professional, but the vast majority exhibit less than an acceptable level of interest in quality of life issues for these seniors -- and family concerns are pushed aside. They truly believe they know and understand their Resident far better than family members, and discredit the input of family. No-one ever answers their phone. Always reaching voicemail - waiting for hours for a return call... and they seem to think that having an expectation for a more immediate response is way over the top. I have had more than one experience where staff has made poor choices in handling circumstances, ie: not contacting family when a resident is transported to the hospital, leaving pills behind when the resident refuses to take them. When administration is notified about these kind of issues- there is always an excuse and the concern gets discredited. Not good. Administration seems disconnected from the realities and challenges that seniors and their families face. Seems like a disconnect to me. My expectation is that people working in this environment should be "consummate professionals" when it comes to addressing and resolving issues and concerns that pertain to the elderly. They should act and react as respected and trusted advisers to their Residents and family members. Dealing with the issues presented with an elderly parent is challenging enough. Made even more complex if you live out-of-state and have to rely on someone there for anything. If you are searching for an environment that will be supportive of you and your loved one while dealing with concerns over your family members well-being and safety in a professional and compassionate manner, this is not the place for you or your loved one. Find another spot for your parent...

I have written before I don't know what happened but my Aunt was a patient there because she broke her legs, Now l must say my Aunt is a piece of work but she is 84 years old, but I would think that the staff would be understanding. She was there for about 6 weeks and every one was filled with miss treatment and disrespect from the nursing staff. they would come in at the beginning of their shift promise to take care of thing and she said she wouldn't see them again. She had a broke leg so she had to learn to walk again. she was left for hours before someone would come and change her. She complained about soreness down below. The nursing staff had such a bad attitude that my Aunt didn't want for us to complain because she had to stay there when visiting hours were up and that was over at 8 p.m. I must make this clear you shouldn't leave your love one anywhere that have set hours when you can't check on them. She complain that her food was always cold and it was we checked it when it arrived so we started to bring her meals when we could because they didn't offer any refrigeration for food so we had to bring her food. Now if that wasn't enough the day before she left I was there visiting as usual and the CFO came in and said he heard that she said she wasn't gonna pay her co-pay so he asked her if she had money on her to pay the co-payment then, she asked aren't you suppose to bill me and he said he didn't trust that would she be able to pay by check, she express that she would like to be billed like her other bills come and she also told him she didn't say that, in which hear replied did she have credit card and said he offer service to follow her home if she didn't have payment before she left tomorrow, I spoke up and told him his message had been delivered and now he could leave and he look back at her and exclaimed I will be here when you leave and I said I would be there also in which I was and he didn't show. I don't think he should be the cfo of any place where elderly are house or in...