Corewell Health Wayne Hospital — Local services in Wayne

If I could give this place less than one star I would I have never in my life seen so much ridiculous incompetent people in one building. I had to go in on New Year's Eve because of an altered mental state I had been sick for 3 days and vomited so I was dehydrating and wasn't quite right in my head I'm not going to lie. But my boyfriend takes me and I go willingly. They let me sit in the ER for about 3 or 4 hours in the hallway mind you I'm dehydrated they never offered me anything to drink they didn't start an IV for hours. They never told me I was a fall risk they didn't tell me much of anything. I ended up getting a couple hours of sleep and when I woke up I had to use the restroom. No one said anything about anything they didn't say I wasn't allowed out of my bed so I got up to walk to the restroom. I made it maybe 4 ft from my bed and a man tackled me so hard that it knocked the wind out of me. It hurt. I had to go to the bathroom and no one said I couldn't get up. The doctor when I told him I don't want to be there anymore I don't agree to be treated taunted me and said that since I'm a psych patient I pretty much have no right to do anything. I have taken a lot of medical classes and my mother worked in the medical field my whole life. The irony is she went above and beyond and ended up dying because of the same hospital 5 years ago but I digress. I finally got my chart today because this was New Year's Eve I got tackled on January 2nd. The report said that my psych issues were caused by dehydration renal failure sepsis and supposedly I had a seizure and they gave me Ativan I don't recall having a seizure also the report said I didn't have a sitter and I was yelling at nobody but they refused to note I was tackled without warning by a big man and I'm 100 lb and 5 ft tall and I'm weak and sick and then was told that he can restrain me all he wants like he was taunting me it was vivid I can remember all of that I remember everything in the notes except for the diagnosis but I was yelling at the doctor because he was taunting me saying I was a psych patient when really I was a medical patient they never told me I couldn't get out of bed not one time and then they want to physically restrain me after they abused me hurt my neck. And I didn't try to hit anybody I was trying to swat away this restraint that my invisible sitter was putting on me. I know my rights I told him I didn't want any more treatment there because I was being treated like a monster and instead I got taunted and restrained. So when I look at my chart it pretty much proves that they lied because I had a sitter I didn't have a sitter I was yelling at people that weren't there I was yelling at the doctor you know the one that was taunting me. The chart is full of things that don't add up. They told me on my discharge I had a bladder infection. Well when I looked at my chart my cultures came back negative but I had a seizure supposedly renal failure high blood pressure and none of this was ever addressed they just wanted to keep saying I was a patient even though in the notes I was cooperative and I can prove it because the LIE is in the notes. They were going to send me to havenwyck hospital because my dehydration caused mental issues. Once they admitted me to the third floor and I was out of ICU they treated me great but I would rather die than ever step foot in the hospital again and I am going to call and make a complaint to whoever it is I need to. Like I mentioned before 5 years ago my mom had a stroke right in front of my face I called the ambulance and they let her sit there for 3 days until half of her brain was gone and we had to have her transferred on our own dime to Henry Ford who suggested that I sued them and we tried but I think there's something going on with the insurance companies the hospitals and the lawyers buying each other out. I wouldn't send my worst enemy to this chop shop. There were a couple of people that seem to care but there were a lot more people that lied and that's a legal document medical...

Anyone going to the hospital in the middle of the night on a weekend knows there will likely be a wait. I am in the health care field and understand what a year this has been. Healthcare staff are burned out, tired, underpaid and that is very tough. The staff near the door who checked us in, front desk staff and triage nurse were all very pleasant. The beds were full and they couldn't give us a wait time. The lobby had a handful of people in it including 2 older ladies in wheelchairs by themselves. My friends issue was emergent, but not life threatening, but he was feeling light headed during our wait. We waited at least 3 hours until 4 am when we saw literally no one in the lobby in front of us had been admitted and there was no communication. We finally left as we felt there was a better chance that our friend get treated at urgent care in the morning, which is what happened. There was no place to get water in the lobby. My friend went through his water bottle and was still light headed. The water fountain was closed for covid and the vending machines with water right next to us were out of order. I went to the front desk staff to ask if there was any place to get water. They stated maybe a 7-11 or gas station nearby. I was about to go this route when the very nice lady near the door offered to get us water from the back. An older woman in a wheelchair also needed to go to the bathroom and needed help but she waited a long time for someone to help her go. The front desk staff despite being very pleasant with any patient initiated interactions, mostly acted bored and talked about how 3 am was almost 5 am and they were closer to leaving than to starting their shift. Personally, as a former receptionist in a health care field, checking in on patients and communication can go a long way. It would have been nice for them to ask those waiting hours in the lobby if they were doing okay, try to provide an update or just state they were doing the best they could to get people back. Maybe offer water to people...there is alot that can be done instead of waiting for your shift to end. I'm not trying to be critical but hope someone reading this will think about changing how they handle patients in the waiting area. Just a bit of communication and kindness can go a long way. I know in the back they were probably busy as hell, however, the check in area was relatively slow paced and really a waiting game. It is a great opportunity to increase patient care by engaging the check in staff with the patients (and maybe itll make the time go by faster). I do really thank the very nice lady at the door. She seemed genuinely caring. I hope in the future maybe they will use the waiting room as an opportunity to increase...

My dad is in stage for COPD and has been to the hospital twice in the past two weeks. The first time two weeks ago, he had an exacerbation that was very very severe and had extreme air hunger. Last Saturday, he had another exacerbation and this time it was even more severe than the last and he was turning blue. The first time he went he was not admitted which I found very strange especially since his ECG recorded a deadly heart arrhythmia. This time, they have been treating him in the hospital for sepsis and for his breathing problem and is receiving breathing treatments a few times a day as well as a BiPAP. The only reason I know that anything is wrong with him is because I have access to his health portal. Not one nurse or doctor would give us any information ever in the five days he has been in there no matter how many times they said somebody would be calling us. I went to the hospital to visit him yesterday and I went to immediately warn the nurse of his breathing that I found upon entering his room and they acted like I was making it up because they said they had never seen that happen so I went back and took videos of it happening while he was just trying to eat a bite of food he was choking on air desperately gasping for air. I warned them again and they still thought that I was crazy and making it up. That I was told by his doctor that he would be staying in a pulmonary care facility before returning home but today I could a completely different story and now he’s coming home completely bedbound unable to move on his own or shower or go to the bathroom or anything on his own Much less even talk without having an exacerbation, and I am extremely disabled and I’m stuck here trying to figure out how I’m going to care for him. They did not inform us of anything at all with his health or with his care plan or anything. This hospital is supposed to be notorious for working with families and my father is dying and they’re sending him home with sepsis and end-stage COPD with no help at all and I’m supposed to figure out how I’m going to save his life. Every time I tried to call the nurse to see how things were or to express some worry or try to figure out what I’m supposed to do at home for him she was very irate with me and my mother about it which just caused more stress other than just having to deal with figuring out how to keep her father alive and out of anxiety and such. The nurses name is Angelica not like it matters because nobody ever gets in trouble for the pain they cause others at a hospital. I am absolutely floored with how me and my mother have been treated throughout...