STAS picture hanging systems — Local services in Webster

I love their mineral system and cords. However, I am not happy that my credit card was charged with foreign transaction fee simply because STAS's payment system is outside of US (in Europe, no way any online buyers like me could've known). I paid in US dollars and the product was shipped from Massachusetts. STAS should've at least told us that in advance so that we could use a proper credit card for the purchase.

[Updated 8 hours later. Changed from 3-star to 4-star] STAS contacted me and refunded the double amount of the fee. According to them (Matthew), it's their practice to refund this charge whenever it is brought to our attention. Although time was wasted, I am happy STAS was willing to take care of this properly for their customers.

By the way, their product is really fantastic. Highly...

PROS: The system is elegant, very functional, and prevents drilling a bunch of random holes in the walls to hang art. Moving/swapping pieces is simple. Customer service from STAS is outstanding.

CONS: It is very expensive to do the whole house. I hung the rails myself, which saved a lot of money but is a very challenging/time -consuming job... and you have to drill a bunch of non-random holes in the walls. There is one odd unpleasant side-effect -- the rails bang a bit when the heat kicks on, because the metal expands. Minor annoyance.

OVERALL: We are happy with the decision to go with STAS and the annoyance/cost factor will become less relevant over time. And the art...

Quality PLUS! We have yet to actually install the items, but the quality of what we received in our sample kits was fantastic! Everything that we will need was included! And the concept is so well thought out. Painted (white) screws so that they will "disappear" on some installations, and totally hidden circular hanging clips for others providing an absolutely seamless looking hanging system. And those "zipper" hanging hooks? To die for! Once installed, my wife's in-home gallery is going to look so, so professional! I am glad that I did the research on this company and...