Colorful Nails — Local services in Wesley Chapel

I came to Colorful Nails in Wesley Chapel on Friday, May 23rd after reading some great reviews and wanting to give them a try. I asked for a French manicure style, and at first, everything seemed fine.

By the next morning, Saturday, May 24th, while packing the car for a trip to Texas, one of my nails chipped. I called the salon right away to let them know and said I’d come back after my trip to have it fixed. I wasn’t upset …I just wanted it noted in case I had time to return.

But after landing in Texas just a few hours later, two more nails had popped off. At that point, I realized I’d need to get a completely new set while on my trip, which was unplanned and frustrating. That’s when I called back and asked for a refund. I wasn’t looking for a credit …I just didn’t feel comfortable coming back after nails didn’t last even 24 hours.

The manager explained they don’t do refunds, only credits. Later, I received a follow-up call saying the owner confirmed that policy. They also mentioned that technicians are at different experience levels. While I understand that, I believe that’s something a customer should be made aware of before the service. I appreciated that some of the staff offered to help, but by that point, I was out of state on a tight schedule, now having to find a new nail salon mid-trip

This review isn’t meant to tear anyone down. I came in because I trusted the reviews and genuinely wanted to support the salon. But when the quality didn’t hold up and the resolution was based on policy rather than care, I was disappointed. Sometimes, it’s not about the money …it’s about doing...

This has been my 3rd time and definitely my last. I usually only get pedicures and since I was going out of town for a special occasion I went with the dip nail polish. They accidentally did a different color gel polish on my toes from what was chosen. I let it slide and didn't want to fuss over something little. 4 days into my trip more than half of my nails started to lift and the rest of the tips were crack and chipped. When I returned home 8 days later and went back to the salon everyone there could agree that my nails were poorly done. According to the owner, they were unable to fix them due to their policy of 7 days. One of the nail techs felt horrible and insisted on removing them for me. As she started to drill them off the "dip" nail flew off. Did not even need to soak them. It is disappointing that I paid $130 total for a color I did not pick and the owner that was not present standing by the 7 day policy.

*To clarify some points from your response I did not say I was charged $130 I said I paid a total. Since you want to mentioned the amount of the tip you forgot to post that I gave the nail tech that did the dip $20 cash. The other tech left and I did not have enough cash so I put the $6 on my credit card. I also called the day I landed and your team explained they were short staff that day and to come in Monday. The nails were simply not ok even after 10 days when dip is supposed to last 3-4 weeks but it looks like you do not care about customers or...

If you’re looking for a place to get your nails done on time, especially if you’ve went ahead and scheduled an appointment, this is not the place to go. From my experience here, it seems walk-ins are prioritized over appointments. I scheduled 3 manicure appointments for my daughter’s birthday. We arrived to the salon 10 mins early and had no problem waiting until our scheduled appointment time. I was okay with my girls not sitting next to each other as long as they were able to get their nails done at the same time (our appointment time). Then I was told that it wasn’t likely they’d be able to all go at the same time because they were busy with walk ins and such. My daughter didn’t get into the chair until 15 or so mins after our appointment time (that’s reasonable I guess ) but her friends didn’t get in the chair until 40-50 mins after our appointment time. Not only were we not taken care of at our appointment times, the lady helping us was not apologetic at all. Very disappointing and very unprofessional. She seemed more disappointed in the amount of tip I left her versus the delay in servicing us. It was a terrible first time experience and will not be returning due to the...