Chihuahua auto repair tires & rims inc — Local services in West Chicago

I've been coming here for years to get work done. Never had any issues until recently; new owner Jose is very rude. Just a week ago, I called to ask if my car could be checked and as I tried explaining what was wrong, he told me to tell him when I got there and hung up on me. A few months ago, my fiance got some work done and was told by an employee he would be able to pay with credit card and we even agreed to pay the service fee they charge to use a card. A couple hours later, was speaking to the owner and was told he would not be able to pay with credit card as the "machine was down". This had happened multiple times we tried to pay for services and had to run and go pull out cash instead. Not sure why card is even offered if the machine is always down. My fiance also had brought in 4 tires to be replaced on his car and was never asked if he wanted to keep the old ones. Tried to at least keep the rims and managed to talk to an emoloyee who assured us he would save them for us. Only to later call and be told by the owner that his shop "wasnt a storage place" and that he got rid of them. The work done here is fine but the customer service needs work. Will be finding elsewhere to go...

Older gentelman who seemed in charge should work on his customer service skills & how to listen to accomadate customers.

Went in for a TIRE REPAIR ...he looked @ my tire before he lifted on jack. Told me it was unrepairable. My tires are from an exclusive brand on my customized truck. He said he can see if he could get me a new one - I asked if he could patch it - Definitely "NO". I humored him & accompanied him to his office almost all knowing he would not be able to order this brand.... he could NOT...... BUT he was adament he could sell me another brand... I thanked him walked out.

It would have been great if he would of offered to fill up my tire with air so I could get to my next destination since I was loosing air fast & my spare was also out of air- I most likely would have changed my opinion of this place.

In my entire review life I have only left (1) other bad review for a business knowing it can impact but Chihuahua tire you deserve it.

Instead, I looked for another tire repair nearby & found a gem with a great 180 degree experience.

Initials of that business is - P.Tires on route 59 & Main in West Chicago. I will leave a raving...

If I could give 0 stars I would. I don’t even know where to begin. I have never felt so robbed in my life. I will make this as short as possible I needed an alignment done on our vehicle and they basically robbed us. We had to find out from a second mechanic that the alignment was never done in the first place. I had to figure out how to fix a problem that these people had already charged me for. So I called the other location in aurora. My experience there was probably a 2 maybe a three bc the guy had no choice but to do the one thing we went to go get at the other location. Today I was on the phone all morning trying to get a hold of Mayra the manager (army veteran/ Mexican and mom) so I can get this resolved and yet she never called me back. Now just imagine how many people they’re actually ripping off and some that I’m pretty sure don’t speak English and don’t have an advocating voice for themselves. Do better Mayra! Ps i was so calm and collective through the whole thing and you guys had a chance to fix...