Design Furnishings — Local services in West Sacramento

Update: within two weeks of posting this, I got my couch.

Original:

If you like your money, or you want actual furniture to be delivered, keep looking for a reliable retailer.

Please see my experience below. I have also attached screenshots of more of my communications with them.

Teams,

I placed an order through design furnishings, receipt below, for a TK Classics River-04b with rain covers.

From the outset, I had difficulty getting design furnishings to respond to multiple attempts at contact regarding radio silence on shipment progression. On 08 May,  our shipment arrived. On 10 May, we opened the boxes only to find that the supposed kathy ireland River Brook Curved Armless Sofa  was replaced with kathy ireland River Brook Storage Coffee Table

As you can imagine, our kathy ireland River Brook 4 Piece Outdoor Wicker Patio Furniture Set 04a won't function well without the armless sofa.

So then we called design furnishings almost daily. Between 10 May and 1 June,  we called five separate times to try to get this resolved. We then attempted to call TK Classics to see if supplier- retailer relations could resolve this. I have not gotten a single word out of either company since notifying you of this concern. Simply the assurance from your outsourced call center that someone would someday get back to me urgently.

I paid a lot of money for furniture that I still can't use as intended.

I would like to either get the armless sofa or my money back and you may pick up the rest of the pieces.

If we can't find resolution, I will be forced to talk...

I am writing to tell you all how delighted we are with our fabulous new patio furniture!!! We are thrilled with the quality, the price, the customer and shipping services and the beauty of these products!

The ordering process was so easy; great customer service reps who helped me with a custom order, as we had selected additional pieces beyond the standard configuration.

Wonderful surprises when we opened the boxes! Beautiful and substantial pieces…great thick cushions, quality covers (and the 2-for-1 covers were an added bonus…thank you!!!), amazing design and NO assembly! Fantastic!

The shipment arrived so fast! The shipper was on-time and handled the delivery professionally and efficiently!

I had ordered additional pillows, and 3 were backordered…but, they came within a week!

And, by the way, the clips for holding the pieces together are an ingenious and essential part of the “package!” Our customer service rep suggested that we include them in our order…and, am I glad she did!!! The clips really make the configuration stay connected and enhance the overall enjoyment of the furniture! BRAVO!!

We could not be more happy with our purchase…and would recommend DesignFurnishings to anyone who is looking for a well-priced, high quality addition to their outdoor living environment!

Thank you for making...

I've been pricing conversation seating and separate fire pits for over a year now...no one comes close to this price point for the combo set! I was worried about quality, but when it arrived I was so impressed. The fire table was easy to put together, I only needed help putting the stone top onto the frame...I did the rest myself. I didn't read closely to realize it didn't come with the fire ice (glass). I found some place local to get that from though. Everyone is so impressed that sees it! I'm in love. I saw some of the reviews about fading...I just got mine, so time will tell. The seating is deep, but we really enjoyed for really lounging and sharing drinks and conversation over the 4th of July. Customer service is awesome...very attentive and give lots of detail so you understand your order & how to put together. The link for tracking the order was so helpful. The trucking company also called the day before and when he was 15 mins out! He even told me the boxes got a little beat up before he got there. It is packaged so well that didn't matter at all. Perfect condition...light weight also. I do want to take out of the harsh Ohio weather in the winter to prolong it's life...I was fearful it would be too heavy to allow that. For the price point...a lot of bang...