Reliable Parts — Local services in West Sacramento

BUYER BEWARE!! Inspect anything you plan to buy for flaws BEFORE you buy!! Although their invoice states a part can be returned within 60 days; I learned by talking to someone at their call center that they cannot just do an exchange of parts, even if the part is flawed, was purchased just yesterday and was never installed!! The customer must file a claim for a refund and wait and hope for a resolution after a process time. In the meantime, a replacement part would have to be charged on top of the price already paid! Parts were way overpriced also!! The vent covers for my range hood were $55.92 EACH even though the package read "FILTER POWER PACK DOUBLE". Total rip off!! Luckily, I was able to press and rub repeatedly to finally make the flawed bend in the one cover to look almost like the unflawed one. I will now live with this but will NEVER rely upon Reliable...

Reliable Parts have made getting parts a miserable experience. They have taken the Covid to a new level! You can't go inside. You can't order from their office if you are there. You cannot get any parts unless you call their 800#, sit on hold for 15 minutes, order and pay by phone, then go back to the building for them to come outside and search for your item. Completely lame! We can go inside auto parts stores, Walmart, grocery stores, but not inside of...

Ordered a replacement control panel for my JennAir double-oven that has a design flaw with heat and steam rising into the touchscreen when the upper oven door is opened slowly. I kept getting a E21 “stuck key” error. Placed the order on Sunday and the part arrived on Tuesday. Installed the panel myself and the oven is good as new. Reliable Parts had the best price around and the part arrived quickly. I’d call them again if I need an appliance part...