Chapin Baby — Local services in West Springfield

The furniture is of excellent quality. Due to the shape of the store (very messy and unorganized) you would think that the prices would be lower than another stores. The prices were as high as any high-end stores visited but the lay out was so awful that it was impossible to move in the store.This store is doomed to failure- the lack of organization and obvious disorganized inventory (as the inventory is layed everywhere in the store with no order), the staff sitting in the chair reading a book with a mess around them will not help this store. I sure hope they can straighten out for their own sake..The store looked like a depot more than a store...The owner said he can back up his products at 100% but how can they even find any paperwork related to the purchase in this kind of mess? Bills were hidden in the display furniture..Can I say more? Not...

I was really excited to try out some nursery chairs seeing as there aren't many places around that have a good selection of them. I found one I really liked and took a picture of the price tag. I called back after 2 days to get the final details on it, warranty etc since someone else is buying the chair for me. The lady on the phone told me the price had gone up to $740 dollars. The picture I took on my phone was for $629.00 - she stated that, "We are literally changing the price right now." I probably won't be...

The new ownership here is fantastic. The store has a large selection of cribs, dressers, strollers etc. The owner is knowledgeable and up to date on her product lines and was very helpful and not pushey. Payment arrangements were easily made and the order process was smooth. We had a crib and dreser delivered and setup for a reasonable fee. The owner delivered it himself with help of a respectful young man and they were very courteous, neat and fast. I wish every family owned business was as great as...