I would give a 2.5 if I had the option.
Pros: Nice tour of a very contained portion of the Everglades. “Captain” knowledgeable about animals and fauna and imparted enthusiasm for both. We did see gators, iguanas and birds on the tour and the captain did a great job of patiently turning the boat so pictures could be snapped from both sides.
Cons: Young lady who you have to purchase tickets from was incredibly rude and flat out refused to give information about your times, where to board, etc. We were the first customers of the day so there was absolutely no crowd. She even asked is to leave the gift shop because it was it was not supposed to be open yet. There was major construction going on and no clear signs to direct traffic. Views from deck (that were suppose to overlook Everglades) were panels of pressed board. I understand construction issues but care should be taken to explain reroutes and to make walking on sidewalks safe. Honestly, discounts really should be offered during this phase of construction, as it takes so much away from what the expectation is. (Nothing mentioned at web site.) After the boat tour, customers are herded down an alleyway, where we stood for 20 plus minutes to get into an alligator show that had empty stadium seating which would have been a lot more fun to wait at. (We were let in when one of our party climbed over the fence to ask when we would be allowed to come in.) The show still had not begun in the next 20 minutes and we finally left, along with...
Read moreLooking for a unique everglades experience? This is it. Our tour with Captain Chaos reached it's acme when we encountered two adult alligators contending for lens time with our cameras as we circled about. When called "Bunny" the alligator came right out of the weeds up to the airboat! Literally hugging the side of the craft as I snapped shots of the cute little Floridian dinosaur! I could've reached out and petted her! But don't! She's voracious! An idiosyncratic blend of history, appreciation, and revere permeated Captain Chaos (The Alligator Whisperer) as he guided the tour expertly with all he class and character of a real life Crocodile Dundee. Later as we sat to see Paul Bedard (of Gator Boys TV show) perform at the "gator wrestling" show, we laughed so hard at his silly "Dad Jokes," and were awed by his personal dedication to the preservation of these awe-inspiring creatures. Beyond words, every second of our visit here was incomparable to previous adventures and left us with a deep sense of appreciation for these people and the animals they are so clearly endeared toward. Highly recommended! Will definitely return...
Read moreI booked the trip on Viator with immediate payment. The pick up was chosen from the list that was provided on the site. Two days before the trip I called to this tour operator asking about the confirmation as it was still pending and no info was sent. The woman told me that I’ll receive the confirmation till the end of that day via email. No email was sent to me… next day I contacted Viator directly to ask about it and push the tour operator to advise, as the situation was a bit annoying - I was on holidays, I couldnt wait till the last moment to know if the trip will be as planned or I should find other option. Thankfully Viator was very helpful and pushed this company to give me an answer. Right after I contacted Viator I received an email that my trip was rejected. The reason of that was that they cannot provide the pick up to the chosen place (which THEY listed on the site). The money was taken and not given back immediately and in the last moment I had to organize something else....
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