Endeavor Health Northwest Community Hospital — Local services in Wheeling Township

Our labor experience we felt like we had no support from our nurse. We’re younger and it was our first so we didn’t know much but came prepared the best we knew how. I was induced and had progressed very quickly. During labor I asked my nurse if she had suggestions on positions for better dealing with the pain and she said it’s really up to you and left the room. I got an epidural that failed and she questioned my pain as I told her I was still in an extreme amount and she kept asking if I was sure and then would ask me to rate my pain, when I would rate it she would repeat the number back in a way that made it sound like she didn’t believe me. During my labor they monitored my blood pressure and she came in multiple times telling me I needed to keep my arm straight and it was every single time. I told her my IV site was painful and bruising and she asked if it burned I said no and that was the end of that. Then when I got my epidural she kept telling me to move one way or another during contractions and I told her I couldn’t as mine were so bad I had to freeze to get through them when I told her I couldn’t she just stared at me and kept tapping my legs to get me to move them while I was having contractions. It just seemed as if she were annoyed the whole process. Yelled at for the way I was breathing during labor and delivery. After baby was born I was doing skin to skin and she stood by my side the whole time watching and kept saying let me know when you want me to do baby’s measurements, it was uncomfortable and made me feel pressured when I’m trying to enjoy a special moment. We were transferred to postpartum rather quickly and my one leg went numb from the epidural, they had me step into the wheelchair when I couldn’t bare weight. Once we got to postpartum they had me do the same thing to get into the bed and I literally fell into the bed and was told I needed to wait so they could pull the blankets down as if I had any choice to falling in the bed. On postpartum my first bathroom trip I was still numb in the one leg and they had me walk to the bathroom and told me I could now go by myself. Postpartum we only saw the nurses at shift change. The one nurse asked if I wanted pain meds I said I would try it and she never brought them but charted she gave them to me. The lab tech who did our baby’s pku didn’t use a foot warmer on her before poking her foot and also left a mark that still a month later is on her foot. When being discharged they told me I couldn’t lift more than the baby but had me carry the baby in her car seat and had dad go get the car. I never got fundal checks after delivery. My vitals were rarely taken. Don’t get me wrong there were a few good staff here and there but the overall experience for first time parents was awful. The room was dirty and our bassinet was broken. The food was awful. I asked a nurse for a new mask as I had blood on mine from delivery and she never came back. The chair and couch for dad don’t pull out to a bed at least in the rooms we were in. I worked on postpartum at St Alexius and I will absolutely deliver there next time. They actually put their money back into the patients. The rooms are bigger and nicer and dad has a couch that pulls into a bed. There are parent lounges. We have equipment for when moms are still numb and need to go to the bathroom so they don’t walk snd potentially fall. We use heel warmers on the babies. We do round the clock care. It’s all about patient satisfaction there. I regret my experience at NCH so much and wish I could go back. However, I’m sure most people have a really positive experience and we were just unlucky. It’s not a chance I would personally take again. Nearly every nurse we had seemed annoyed to do their job and take care of us. Never got the call light once. Would’ve been better off birthing at home. The only person who made my delivery great was our midwife Kristen. She’s the best provider I’ve had in my entire life. She made me feel safe and gave me a hug after we delivered. Will not...

I gave birth here Dec. 15, 2020 𝙋𝙧𝙤𝙨 The hospital is nice. When I entered after my water broke the woman at the emergency room entrance and the woman who wheeled me to my room were both kind. My delivery nurse, Julie(not sure of her name), was kind and did her job to take care of me.

Being a first time mom I had minimal ideas on what to expect. I learned what I could during the child-birthing class I took which helped me prepare for delivery but there was no “new mommy preparation” and post delivery was when I had the issues I experienced with this hospital just a few hours postpartum.

𝘾𝙤𝙣𝙨 After my first nurse postpartum the hospitality went out the window. Nurses didn’t display any empathy towards the mother who could be first time and doesn’t know what is going on. You know more than I do, you’re supposed to be the professional. So many nurses walked in my room all hours of the day/night, never cared if I was awake or asleep, didn’t knock or even say HELLO! I had to have a conversation with one who just came in saying she needed to do XYZ and never even introduced herself!

I literally had enough of them poking my son over and over again to draw blood. I cried when this woman at 3am is telling me that there was more testing to be done. I was alone in the hospital 3am on day 2 at the hospital and didn’t know what was happening!

I thank God I never had to let him out of my sight until he was with my doctor again for his circumcision. There were just many things I didn’t know and I didn’t appreciate the way they treated my newborn son.

Then another nurse was more concerned about a mask in a pandemic than my comfort when it’s just my son and I in the room, post my negative COVID test! Ma’am I understand that you’re concerned about your health but you don’t have to be rude. READ THE CHART BEFORE YOU ENTER & LEARN TO HAVE SOME MANNERS & SPEAK TO THE PEOPLE THAT YOU SERVE! I would have and had no problem putting on my mask for people when they knocked first, spoke and/or introduced themselves. I will not stop singing the praises of my doctor! DR. NATASHA HARVEY is an excellent professional that needs to be recognized and appreciated!

The level of disrespect for my doctor was insane! When she came to give my baby his circumcision she called the receptionist and said she was ready from my patient call button. The lady who answered said she was at lunch! Regardless I’m a patient at a hospital and maybe she didn’t hear correctly when she said it was Dr. Harvey, nope we were once again corrected as she said she’s at lunch again! Anything could have been happening to me as the patient and the fact that her lunch was more important than my doctor’s request was unmatched! My DOCTOR then had to walk herself down the hall to get their attention!

I don’t know if it’s because she’s 𝗕𝗟𝗔𝗖𝗞, young or a woman as to why they treated her the way they did but it’s beyond disrespectful as she is qualified to and did an adequate job at DOING HER JOB!

This was supposed to be one of the most joyous times as I birthed my baby. I put in work to deliver my child and expected some respect myself for being his mom. The way I was treat was very discriminatory on many levels and it sucked because again this was supposed to be a joyous occasion and for the fact I was only there less than 48 hours it should not have been a difficult task to do.

To top it off after my vaginal delivery and my vagina bleeding all over the place and it being difficult to walk. They only give you a cheap baby bag but no mommy bag to send you home with the items you need to adequately care for yourself. Even a list of things to purchase would have sufficed. It’s all about the baby and more like you have to figure it out. I did figure it out, so it’s not much of a complaint for me as if, what if the new mom was younger or didn’t have money or access is this what she struggles with?! If so it’s sad. Food for thought!

Overall healthcare should be equal, fair and nonjudgmental! It’s called health𝘾𝘼𝙍𝙀 people are supposed to...

My son was a patient in February and March of this year (2017), and I was a patient there myself in February, at the same time my son was there. This was not a coincidence. I was visiting my son the first day of his hospitalization, and after sitting more than an hour, I got up to get more water and found my foot felt very strange and wasn't cooperating with my effort to walk. I tried forcing it to go along and my ankle gave out completely. It turned under severely and I fell. I sustained a severe sprain. I was unable to leave the hospital so I went to the ER. When I told the doctor what happened, he became very concerned that I might have suffered a mini-stroke, and he insisted on keeping me overnight so I could have an MRI the next day to investigate this possibility. As it turned out, the MRI showed nothing out of the ordinary. I had a consult with a neurologist there. She concluded my foot probably fell asleep from sitting so long and that's why it wasn't moving the way it should have, leading to my ankle twisting. I didn't realize my foot was asleep because it never felt like that before, just going numb and not moving properly. In the past, whenever I had a limb fall asleep, it tingled painfully when I moved it, like pins and needles sticking it. The neurologist said sometimes when I limb falls asleep, it doesn't tingle, it just feels strange--numb and rubbery. I'm sure she's right BUT the doctor in the ER did not know that and, based on the symotoms as I described them, he was very right to be concerned about the possibility of a mini-stroke and it was 100% the right call to admit me for the necessary tests.

I am very happy with the care I received while at Northwest Community Hospital. All rooms are private, which is how it should be. The food was very good and the selections were excellent. I like their system of letting the patient call the kitchen to order his or her meal tray when the patient feels like eating, and gives them some latitude in ordering. The nursing was very good. All the doctors who consulted on my care were extremely nice, showed dedication, seemed to really care and were good at their jobs. I ended up at NCH as a matter of chance. That's where I was when I had my fall. But I would happily choose to go there again if I need hospital care in the future. I think it's at the high end of where hospital care should be.

As for my son, I am especially pleased with the care he received. He is a developmentally disabled, young adult who is in long-term care in the Arlington Heights area. He became ill at the care facility and was admitted both times to NCH. He received top-notch care. We were especially impressed with the team of patient techs who assist the nurse with patients in need of specialized (more time-consuming) care. They really attended to him diligently to make sure that he stayed clean and dry, and never in one position too long, to protect against pressure sores. He was very comfortable and relaxed during his stay. The rooms in the newer section of the hospital are really deluxe. They are spacious and extremely comfortable, with ample room for visitors, even one staying overnight. The reason my son had a second hospitalization within a month is because he had developed a problem digesting the formula he gets for food, which wasn't diagnosed the first time he was in. He had an aspiration pneumonia and that was the primary focus of his first hospitalization. The condition he developed is very tricky to diagnose, and it reflects well on the medical team they were able to pinpoint the problem the second time around. Some patients with this problem can go months without proper diagnosis. The dietitian who followed him ordered a different formula, with which he has done extremely well and has had no problems since. I am grateful for the care...