My experience at this place was horrible. Owner was rude and unprofessional. I called the business earlier in the week and asked if they did transfers? The guy who answered said yea and the fee is $25 during the week and more on the weekends. I asked if he would fax their FFL to an out of state dealer. Friday USPS notifies me stating the item was delivered. So, I made arrangements and take off work early to pickup up my transfer. As soon as I walk in the door; I see the owner and guy behind the counter playing with my item that had just been delivered. The guy behind the counter begins questioning me as to where I got such a fine item. The owner then walks to the back of the store and begins mumbling some “Ebonics” under his breath. The guy at the counter says owner said you can't pickup the gun today cause its not logged. Well fellas perhaps if you were not playing with my item you could of log it. Not like the store is busy cause I am the only customer in the store. Or maybe been a little more professional and said Sir can you come back later on today we need to log this item prior to pickup. Instead they recommend I come back on Saturday where they could OVERCHARGE me for a transfer. This goes back to exactly what the gentleman below stated about shady and unprofessional business tactics this place attempts to use. Saturday pickups are an additional $25. From my personal experience here I will not go back nor recommend any friends, family, or acquaintances to this establishment. Word-of-mouth has two sides to it. Just as new customers seek out businesses based on recommendations from people they know, prospective customers will avoid a business when they’ve heard first-hand accounts of poor customer service. People tend to believe firsthand accounts from their friends and acquaintances more than they believe impersonal sources such as advertising, and they give more weight to negative reports than to positive reports. Prospective customers that might have found their way to your business will instead check out what your...
Read moreBEWARE of doing gun transfers from online gun dealers to the 507 Outfitters in Easton, PA. Their transfer fees leave a lot of room for questions.
On 08/02/25 I went to 507 Outfitters to pick up a firearm that was transferred from 'GrabAGun'. It was a Saturday. When asked how much the transfer fee would be I was told it would cost $100 since it was Saturday and they 'were busy', although when I went into the store they were tending to one other person. That was it. I then asked How much would the fee be if I came back on Monday since I live only 15 minutes away. They said 'it would not matter'. On that premise I continue with the firearm transfer and was charged $100. Feeling uneasy on how they conducted business I decided to call 507 Outfitters the same day at 4:36 pm and inquires as to how much a gun transfer would cost. I was told over the phone the transfer fee 'on Saturday was $100 and on the weekdays $45'. Surprise, Surprise!
The following Monday I go back to 507 Outfitters to ask why I was not told I had the opportunity to come back on Monday and only pay $45 for the transfer. Here is where it gets convoluted. It was explained to me and evidently told they have a three tier fee system.
Tier No.1 --- If you buy the firearm at 507 Outfitters you pay nothing.
Tier No. 2 --- 'Some special dealers' transfers are charged only $45.
Tier No. 3 --- Customers who buy from some online gun dealers that offer their customer a great deal on firearms are charges $100. The reasoning being 507 Outfitters feel they are being under cut by the online dealers. So in order to make up the lost profit they would have made on the firearm; on some online transfer like 'GrabAGun' the customer is billed $45 plus the markup of $55 507 Outfitters would have made on the sale of the gun.
How they can justify marking up a profit of $55 on a firearm they did not sell beats me.
I'm no lawyer, but if this is not illegal, it certainly is unethical. They are basically negating the savings I made by shopping online at...
Read moreAbsolutely the most arrogant and rude personnel I have ever run into in this industry. I asked if they had a gun that is hard to find and not only did I get a frank "NO" but the look this absolutely infantile excuse for a human gave me had me more than disgusted with this establishment. A gun shop is just that, a place you go to buy a deadly weapon. Usually there is some ornate assortment of handguns and rifles in a nice case. A customer generally walks in and peruses, then selects a firearm and purchases it. Despite what you may think, this is one of the simplest businesses to run, even simpler than a clothing consignment shop or a food franchise, as long as you have a good standard of customer service and can do a moderate amount of paperwork. The exception is: proprietors that think they can do whatever they want, and say whatever they want to customers. This complicates things. Now, I'm all for freedom of speech and action, but when you have people that think they are "ubermenschen" and that you are wrong and they are right in every facet, it is not only morally wrong, but also bad for business. Now this being said, they can do whatever they want, it's their business and if they want to treat each and every customer like a second-class pillack, then fine. All I know is the businesses that I am involved with will take note of the staff here and deny them service at every opportunity. I will do anything and everything I can to be a detractor in every way, shape and form until these people contract an incurable form of humility aka "being a decent...
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