Tractor Supply Co. — Local services in Williamstown

I just purchased a new Greenworks 60v CrossoverT riding mower at Tractor Supply in Dry Ridge, Ky. After completing online credit approval for the 36month special financing promotion, my wife and I went to the store and said we’d like to purchase this mower. The employees (cashiers etc) seemed very unsure of themselves likely due to poor training. As we were at the register, a “manager” coming off shift seemed to be in more of a hurry to purchase items for herself at the register then helping us. She was very short and rude with her employees (who were actually trying to help us). A young man helped us to wheel the mower out of the showroom and onto my trailer. There was no explanation on how to operate or any of the features of the mower, which is not a huge problem, as I can capable of looking up user manuals etc online. They young man then handed me 3 bags containing (6) 60v lithium battery packs for the mower and said “have a nice day”. As I’m pulling out of the lot, I realize I was not given a key to the mower. I go back in and ask for the key.. after some confusion and searching, an employee hands me the key. Upon getting home, I plug in all 6 battery packs into the chargers.. about 90 mins later, I plug the fully charged packs into the mower and turn the key. The mower gives an error code “PMU 13” -incorrect battery pack. The store had given me (6) 2.0 ah battery packs… this mower is supposed to come with (6) 8.0 ah battery packs. At this point, the store is closed, so I will have to wait until tomorrow, go back to the store and hopefully they can find the correct battery packs… and then, maybe, hopefully, I’ll be able to actually mow for the first time with my...

Saw an item on the website that said they had two available at this location. Wife went in to purchase and was told they did indeed have two but they were "on hold" for someone else and weren't to be sold to anyone else. She then asked if they indeed have layaway but that only got her stupid looks. Once back out in the parking lot we were one click away from purchasing online for pickup at that same location. But to avoid me totally ruining some goofy employees' day and probably suffering from PTSD after I got done with them, we left and found a better deal at another store a few miles away. Will make sure this type of business practice gets related to...

I visited this story today looking for just a few odds and ins. We were immediately greeted at the door by a woman asking if she could help us find anything. We told her we were looking for cat medicine eyewash and boots. She took us right to it and pointed us in the direction of the boots. We passed many other workers who were very welcoming and also asked us if we needed help finding anything and asked us how we were doing today. The customer service was top notch here and the amount of things you can find in here is excellent from farm, toto garden, tools,...