Archer's Appliance & TV Repair — Local services in Wilmington

We purchased an upright freezer from Archer appliances on May 18, 2019. It's a whirlpool freezer. We brought it home and thought that perhaps because it was hot out it took a long time for It to start freezing. Unfortunately we went away memorial weekend for five days. When we returned we found the meat had never frozen and in fact the frozen meat that was put in the freezer had thawed out. We contacted the Laurinburg store how were advised to bring it back. On May 30, 2019 we returned the freezer back to Archers Appliances. Trouble had been escalated to the owner of the company Chip Archer. We spoke with his father Harry and he promised to leave a note on his test to Carlus. We spoke with the representative at the Laurinburg store Bruce and he also promised that we would receive a call back from the owner. We spoke with Missy who is in the office and she said that she would send him a text with a critical part of our message along with our name and number for him to call us back. We were promised two weeks ago that a freezer on the trailer would more than compensate our loss and was expected to arrive at the Laurinburg store. Are we can a half later there is still been nothing that would provide us with a replacement.

As a result of the freezer failure 90% of our meat had to be thrown away due to spoiling. I fortunately the same day that we brought the freezer from Archers appliances home we sold our chest freezer.

We understand there is a no refund policy, but there's also a 30 day warranty their appliances sold. At this point we are out of the $150 that we paid for the freezer, we are out of the hundreds of dollars worth of food that was lost and spoiled as a result of its malfunction and not receiving any call back from someone who can work out a solution.

This was our last recall to issue a formal complaint. However we were left no choice.

Any help would be greatly appreciated.

Karen &...

I called on Monday and scheduled for Thursday. I explained my mother was on life support in another town 2 hours away and I knew it was probably an easy fix for my dryer but my time was needed in being with my Mom. Flat service fee was 99.00, no problem, parts were extra but no additional fee when tech returned with the part. Tech was timely and professional. I had returned to town for this appointment leaving my Mom. Tech explained repair needed ( a knob). I explained I bought the dryer from Archers almost a year ago so I knew it wasn’t under warranty and I understood it is probably an easy fix but right now given the circumstances I couldn’t put much more energy into anything but being with my Mom and family 2 hours away. Tech warned me that GE parts can be expensive. I said not a problem I needed easy and simple right now. I received a phone call from the service coordinator (as I was with my Mom and they were removing her life support), it went to voicemail. The message states the part cannot be ordered or found anywhere the tech will not be returning. I am now experiencing the loss of my mother (2 hours away) and my children and their caregiver need a dryer. I go online, order the part on Amazon and will now wait for it to be delivered, having to leave my Mom to pick it up and put it on the dryer. Archers didn’t feel I was worthy of a 2nd service call for an $11 part they could have easily up priced and I would’ve been okay with it because I was willing to pay for convenience. I will end by saying businesses can either make a happy customer for life or a passionate dissatisfied customer for life. I wasn’t worth a return service visit so they lied and said the part couldn’t be found. I am passionately...

Archer Appliance charged us $75 for the initial service call to fix our dryer, saying that it would cover any labor costs if they had to order a part for repair. Didn't hear from Archers Appliance late the next day, saying it would be $150 for the part. We had called a local supplier and the element was only $94 (not after market either- it was a genuine Electrolux part, and was right here in Wilmington- no shipping costs). Archer's had refused to lower the quoted part price, and to even give us the part number. It was weird. Fixed the dryer ourselves with the element from Cashwell's Appliance. The service call was Monday, found part and fixed ourselves Wednesday night. No problems. Dryer running great. Waiting on Archers Appliance to upcharge for part and have shipped results in not having a working dryer. Only regret not getting part on Tuesday. During the initial service call, the technician showed late, used the wrong Phillips bit to take apart the dryer, drum was re-installed very sloppy, and belt not properly attached when done. All twisty and crooked. We already knew it was heating element; Electrolux gives you the code on the control panel. Electrolux publishes the front and back entry method to replace element. I chose front. The Back entry does not require messing with the belt, could have snapped the belt, so relieved Archers Appliance didn't damage our dryer further. Archer's was also were very nasty and rude on the phone when we called to rightfully request...