Garrett Ace Hardware - Windsor — Local services in Windsor

The customer service was great, clean store. Fairly empty so you'll get the help you need. My main issue, they didn't price match three product I wanted even though it states that on the website.

I went to the store because they had the product I wanted in stock. It's been in stock all week but for some reason it couldn't be sold to me because it was still in packaging in the back. I asked if I could take the floor model for a price match tag and it was denied. Usually, floor models are discounted. Anyways, I went home and ordered it on Amazon and they price matched it as well as their brining it to my home and building it for me for the same tag price.

This is the reason why people don't go to stores anymore and business like this may fail. They lost the sale because they didn't want to give me the competitive price. If I was the manager, it would've been an easy win to get rid of the floor model and get the sale. Instead you allow the customer to leave to purchase elsewhere that will not only honor my price match but also build it for me, and it's being delivered next day.

2 stars for the customer service. Minus 3 Stars for bad business.

Note: A consumer goods store should focus on selling and turnover rate of products instead of nesting them for an ideal sale. All week I knew they had 3 in stock, when I got they made up a story saying they just recieved it and couldn't get it out. To me, that's just lazy and this is the manager telling me this. If I was the manager and focused on my money I would've got that item for them regardless of the location, whatever to make the sale. They told me to come back, but why would I...

It took them a little while to warm up to me. I guess I don't fit the bill when it comes to shopping in a hardware/home improvement type place because I'm either wearing my work clothes where my pants are rolled up to my knees and I typically have my knee length cat socks on underneath or I'm in a dress w/ makeup. Who knows why originally I'd go in there to buy work supplies like various cleaning chemicals and devices and have 3 diff employees in a 2 min span ask me if they could help me find anything which, in the way they said it was code for: why r u here, how can we help u leave faster, and we are watching u.

But a few trips spending around $60 on cleaning stuff then a legit exchange/return situation and the continued approach of kill 'em w/ kindness has whittled down their defenses. And now I feel like the neighborhood shopper I am.

I'm used to the weirdness from some businesses because I'm kinda weird myself or at least i'm usually running late (so kind of a mess), i ask directional questions rather than roam, I'm hearing impaired so I speak loudly and don't really notice, and in addition i have a kind of "presence" I've been told. So it's not the 1st or last store it'll happen in.

But I appreciate that they obviously do care about their customer's shopping experience and even though most cleaning stuff I can get slightly to significantly cheaper elsewhere I like that they have clearance stuff and hard to find cleaning products. Also, when I ask someone about something I'm purchasing if I have further questions or need to return it they remember me and are...

I don’t normally leave reviews, but I feel I need to give credit when a business is 100% Honest with their customers. I went in to purchase a specific item, come to find out I was accidently sold the wrong item. The item that was sold to me was supposed to be a lot less than what I had paid for. I ultimately wanted the item that I thought I was purchasing. Although they were similar looking items, there were some differences that I later noticed a few days later. Before I could call ACE they called me to resolve the issue and had the item replaced the next day. Since it was a large item, they delivered the new one and picked up the old one with no hassle. The customer service was outstanding, and they owned up to a mistake and corrected it next day. Something I know would never happen at the larger hardwear stor chains. It pays...