Norse House Ski & Sport — Local services in Winhall

Situation: My wife and I walked in with a pair of ski and a binding (a gift from me to my wife ;-) ), asking for binding mounting service. A lady was nice and welcomed us, then asked a guy (probably named Tom after reading recent reviews posted here) for price. Tom said "we can do it for $125". I told the lady that "that was way more expensive than I thought, but fine I will do it." (see pic 1 for receipt)

Complication: We went to pick up the ski, there is a price menu sitting at the counter (see pic 2), which clearly states "2019-2020 season price" for "Ski mounting is $75 ($100 on another list) and $30 for skis bought in-house". So I asked a representative why was I charged $125? The representative girl was nice and asked me to provide receipt, some other information, and finally had a cashier refunded me $25 (so at the end they charged me $100 for mounting a pair of skis, see pic 3).

Why 1-star rating? Mounting a pair of skis is never expensive and I knew it. When I was charged $125 in the morning, I knew I was ripped off, but since my wife didn't know its normal price range, I just wanted her to have a great day and NOT feel the same as I was. When we went back to pick up her skis, she saw the price menu, and immediately realized that I was ripped off after some simple googling. Why does Norse House rip me while posting its price on their counter???? Do they think I'm not able to read???? I felt the price menu is so ironic that it's almost like a joke laughing my stupidity.

Final recommendation: For customers - you should always do your own research and never trust what Tom told you. If you buy a pair of skis and binding without getting a 50% off (normal price of ski mounting is ~$60, and yet Tom charged me $125), you are being ripped off. I mean it is OK sometimes not to get the best price, but make sure you understand it, and don't let them laugh at you. For Norse House - If you can fire Tom, do so immediately. If Tom is one of the owners, well, good for you since you are definitely generating tons of profit. Just don't ripping customers off while posting a price menu in front of their face. You are not smarter...

Never Norse This was the worst customer service experience I have ever had. I would pay ten more dollars a rental at the next place to avoid the rude behavior of this owner. First, when the owner, Tom, measured my son for ski boots my son said the boots were too small. Tom’s response was “I measured you and this is the right size. Move your foot back in the boot.” My son tried but still felt the boot was small. Tom rolled his eyes took the boots and brought another pair over to my son and left. The boots he brought were two and a half sizes bigger than the previous pair so were obviously too big. Luckily another employee noticed and got him the correct size. Tom also tried giving my son longer skis than what the other employee was recommending, but because it was my son’s first time skiing we went with the shorter ski. When it came time to finish our rental purchase Tom tried to dissuade us from renting because he said “ the rain is going to be a miserable experience and we can’t refund if you don’t ski.” He couldn’t have been more wrong. We had the mountain to ourselves and the rain cleared up. Lastly, when I received my rental boots I noticed a foul odor but I didn’t protest thinking I’ll just use them and be done with it. But after driving to the lodge with the boots the whole car smelled terrible. I brought them in the lodge and could still smell them when I walked by them. When we got home from skiing they smelled worse so I put them on the back covered porch with my socks. I decided to see if I could exchange them in the morning before our next day on the mountain. When I got to the shop I encountered Tom and a young lady. I told Tom my experience with the boots and he accused me of causing the smell because his ten thousand dollar boot dryer prevents things like this. I said the odor was there when I received them and I don’t appreciate the accusation. He slammed the boots down, threw his hand up dismissing me, and exclaimed “bye” , and just left me standing at the counter. Luckily the young lady, who was as surprised as me, quickly grabbed me another pair of boots and I had normal...

Tom the owner is dishonest. He has had my return of ski boots for a month and refuses to answer my calls or email and has not refunded my purchase.

I ordered a pair of Offtrack 5 BC on the Fischer website and was told by Tom they shipped from Norse House because Fischer was too busy. Tom was nice to start and even called me to make sure the boot fit my binding. Once the boots arrived they did not fit well and I did not like the lacing setup so I called Norse house to return and Tom answered the phone. That's when he stopped being nice, he immediately was upset that I wanted to return the boots and at first said no but then changed his mind and said he would call Fischer and see what they wanted to do and would get back with me. I waited a day and a half and did not receive a call so I called back and spoke with Tom. At this point he said "I talked with Fisher and they said to return them to Norse house." I asked for a return number and he said they don't have one which I always get when I order online. I did not think this was an acceptable answer so I told Tom in a very polite tone that I would like to give my feedback which was it's crazy to even think something that was ordered online couldn't be returned especially when they are something that has to fit perfectly. He interrupted me at this point and said no it's not crazy, he said "I've already wasted too much time with you" so I responded that I was his customer and ever since the first call he has been rude. Tom didn't want to hear this and was hurrying me to stop talking and just accept this type of poor customer service. I asked if I should put these to his attention when I sent them back and he said "sure whatever".

This is absolutely unacceptable and I doubt Fisher would think this is the correct way to handle a simple return or the way to talk to a customer.

Tom is not a person you can work with...