GiftsForYouNow — Local services in Woodridge

I had ordered a couple personalized Christmas tree ornaments a couple weeks ago and the quality was ok. They were cute, but a little thinner and lighter than I was imagining. I had decided to order a couple more with my dogs photo's and as I was wrapping up my order I noticed I was being charged $9.95 to ship 2 ornaments. The last ornaments that i ordered were shipped to me via USPS priority mail from the same state i am in and they were put in a padded envelope. I have a hard time believing that it cost more than a couple dollars for shipping so i really feel that they are taking advantage of you when you spend an hour trying to upload your pics and get everything just right and save it and then all of a sudden you get hit with this inflated shipping charge. I deleted my order since they are making enough from the cost of the ornaments, they don't need to hit me with the overinflated shipping as well.

Today i'm editing my review from 2 stars to 4 stars. Since my initial ranting and raving about their overpriced shipping i did get a free shipping coupon code and the items i wanted were on sale so i went ahead and ordered them. I hope they address their shipping charges or put out a lot more free shipping coupons to people. I deducted the 1 star for the hassle of the shipping issue and as i said at the beginning the ornaments were cute but I did feel they were not as heavy duty as I imagined they should be. However, after searching tons of sites to get what I wanted, these guys were the only place found that had personalized pet ornaments...

GiftsForYouNow has the best customer service I have ever encountered. I have ordered from this site twice, and I have been completely satisfied with their adorable personalized items. I will most definitely order again. On this last order, I ordered a personalized Grandpa mug with the names of grandkids and a great grandchild printed on the mug. The mug was delivered by the post office to the wrong building, and unfortunately no one there returned it. I called GiftsForYouNow. The customer service girl could not have been nicer or more helpful. She immediately reordered the item, sent it overnight to make it on time for Father’s Day, and she also personally walked the order over to make sure it was delivered by FedEx this time. She even called me back to make sure everything was checked into in order for me to receive my order on time. I was amazed-great job and awesome products guys!!!...

I've ordered from them before and didn't have an issue, but this time it was a terrible experience. I ordered a gift that was meant to be a wedding gift. 2 weeks went by, the website still said my order was "in process," but I got an email from their customer service saying the item I ordered was out of stock and would not be coming back. I replied to the email letting them know it was unacceptable that they took 2 weeks to figure out it was out of stock, that it was meant as a wedding gift, and was there any way they could send me a promo code for free expedited shipping so I could order something else in time for the wedding. It has been 7 days since I sent that email and I have received no reply from anyone and my account is still listing the order as "in process," which is utterly ridiculous. This is terrible...