County Appliance Service + Dryer Vents — Local services in Wyoming

I am very disappointed in the service I received and would not recommend this business. I was having issues with a washer not draining, and was able to schedule an appointment within a week. The tech ran some tests and let me know he believed the issue was a faulty computer board in the machine. It was going to be a $500 repair but given the information and the type of washer it is, I felt it was worth repairing it.

Unfortunately, the washer still was not working after the repair. I called back and a tech came out again within two days. He ran more tests and determined that it was an issue with the pump that was causing the washer not to drain. He quoted me another $200 to repair that issue. I don’t have another $200 to throw at a washer that was supposed to be fixed after the first repair, so I called to speak with one of their management staff to see what could be done.

That’s where the issue really began. The man I spoke to continually interrupted me and talked over me. He told me “well you can’t expect us to just do more work for free.” It’s not free, I already spent $500 on a repair that apparently this company doesn’t stand behind. He felt that the $50 discount they offered me already on the service was enough and told me to “just put the balance on a credit card.” He said “there is no way the tech could have known that the pump needed to be replaced too.” The tech didn’t run high water volume tests on the pump in the initial appointment, or after replacing the computer board, and that’s why the issue was missed. I never would have repaired this washer if I knew it required $700 in repairs and I feel blindsided that there was work missed in the original repair quote. When I tried to explain how I felt to the manager, he kept interrupting me to talk over me. I hung up on him when he raised his voice at me. I don’t trust this company to do any more repairs on my machine. They missed work the first time, won’t stand behind the work they have done, and their customer service at the management level...

Big Red Services company technician - Derek - arrived on time, examined the reason why our refrigerator - 7 year old Whirlpool had problems in ice making and flickering lights. He was efficient and diligent in repairing the ice maker. He made it work efficiently. He explained why the internal lights of the unit were annoyingly flickering and provided an estimate for replacing those new fangled LED lights. We decided we could live without them and requested him to disable the lights. He was very customer friendly and knew what he was doing. We recommend him and Big Red services for examining and repairing units that...

My dryer broke and we ordered two new ones from home Depot. They were returned. Home Depot kept messing up the delivery time then they were forgetting to bring things for the new dryer like the POWER CORD!!! BOTH DRYERS RETURNED and got my refund. Found County Appliance and they came out. Dryer fixed and cost so much less than a new dryer. Thank you thank you thank you. My guy was knowledgeable enough on my old dryer. Even told me that they last for years. My dryer is back and I don't have to run to the laundromat with wet clothes. Please try them first before buying a...