I've been a resident of Parkview Place Apartments in Hagerstown Maryland for several years now and place high value on maintaining my resident status here because of the outstanding job management and maintenance staff does to ensure this is truly home for myself and family.
Management staff has undergone a change as of late and still the quality provided to residents has not wavered during the transition.
As a former landlord, I take note to things most renters may not notice, such as: landscaping changes, signage, the approachable aspect (or lack thereof) of the management staff members, timely response to maintenance requests, and cleanliness of common areas.
To address the above-mentioned things of note: over the course of several years living here, we have witnessed many landscape changes. This allows for a sense of pride for residents because of how well-kept things are around the grounds. Maintenance staff members can be seen daily picking up anything misplaced and actively checking common external areas for safety concerns and continuously taking actions to provide a beautiful and safe place to call home.
Secondly, signage. Office staff members are faithful with posting schedule changes to inform not just current residents but perhaps future residents of why no one is in the office and they go above and beyond to explain why staff members are not available. This shows me, they genuinely care that one may need them and with that, it brings me to my next point. I have yet to submit a request for maintenance and not had it taken care of within 24-48 hours. Maintenance staff members have been in my apartment after hours due to an emergency water situation with the sprinkler system. Their response time was outstanding. Even after hours, maintenance staff presented themselves in a professional way and took care of the problem.
I have been a renter off and on during my adulthood and haven’t always had maintenance staff I trusted to be in my place of residence without me home. However, at Parkview Place Apartments, I deeply trust the maintenance staff and never bat an eye with them in my home. As a woman, this is important. They ensure whenever someone else needs to be present – such as pest control, they are too. When work does need done, staff takes time to clean up afterwards even. We consider the maintenance staff members a part of our family because we interact with them somehow, almost every day; whether it’s a door held open or a simple hello.
Lastly, cleanliness of common areas. We all can ensure our own apartment are clean but something I found truly enjoyable about living here, someone comes in weekly to clean the common areas. These folks are some of the nicest individuals I’ve had the opportunity to interact with. They hold doors, wish you a good day, will stop working so you can get by…how they act directly reflects our community – I believe and also the staff who hired them. I have also personally witnessed management cleaning common areas (sweeping salt or leaves).
Overall, we love living here and will call it home for as long as our lives need to. I cannot compliment the management and maintenance staff highly enough. From the kind spirited management staff to the trustworthy maintenance personnel, Parkview Place Apartments is a fantastic place...
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