Amazing staff and comfort!

An Unforgettable Retreat at Sheraton Universal: Where Every Detail Sparkles ✨ From the moment we stepped into the elegant lobby, we were enveloped in an atmosphere of genuine warmth and professional hospitality. Every staff member we encountered - from the bellhop to the front desk, from housekeeping to the restaurant team - greeted us with authentic smiles and an eagerness to help that made us feel truly cherished throughout our stay. Accommodations Beyond Expectations Our room was a sanctuary of modern comfort and thoughtful design. The plush king-sized bed promised restful nights, while the floor-to-ceiling windows framed breathtaking views of the Universal Studios landscape that changed beautifully from day to night. The marble-appointed bathroom with its rainfall showerhead and premium toiletries added a touch of luxury to our daily routine. What impressed us most was the impeccable cleanliness maintained throughout our stay - every surface gleamed, and the air carried the fresh scent of premium linens. Leisure Oasis with California Flair The pool area became our daytime haven - a stunning infinity-edge design that seemed to merge with the Hollywood Hills beyond. The terrace bar served creative cocktails that perfectly complemented the warm California afternoons, while the selection of light bites - from fresh guacamole to artisanal flatbreads - kept us satisfied between meals. The comfortable loungers and attentive poolside service made it easy to spend hours soaking up the serene atmosphere. Culinary Excellence at California's Restaurant This dining venue surprised us with its sophisticated yet approachable menu. Each morning began with a spectacular breakfast buffet featuring everything from custom-made omelets to healthy California bowls. In the evenings, the restaurant transformed into an intimate dining space where we discovered: Locally-sourced ingredients prepared with innovative techniques An impressive wine list highlighting California's finest vineyards Desserts that were almost too beautiful to eat - almost! The Shining Star: Pedro Diaz Among an already exceptional team, Pedro Diaz stood out as the heart and soul of our dining experience. His professionalism was matched only by his genuine warmth and encyclopedic knowledge of the menu. Pedro remembered our preferences after the first meal, anticipated our needs before we voiced them, and shared stories about the local area that added depth to our visit. His joyful presence and impeccable timing turned every meal into a celebration. Pedro isn't just an employee - he's an ambassador of the Sheraton spirit. Additional Highlights: Convenient location with complimentary shuttle service to Universal Studios State-of-the-art fitness center open 24/7 Flexible check-in/check-out accommodating our flight schedule Eco-friendly initiatives throughout the property We departed feeling not just as satisfied guests, but as friends of the hotel. The entire Sheraton Universal team has mastered the art of making guests feel special, with Pedro Diaz exemplifying this commitment to excellence. We're already planning our return visit - this hotel has set a new standard for what luxury hospitality should feel like. #SheratonUniversal #LuxuryStay #HotelExcellence #PedroDiaz #UniversalHollywood #CaliforniaTravel #PoolsideParadise #FineDining #ServicePerfection #HomeAwayFromHome #UntilWeMeetAgain