Great hotel , made better by Ashley

🌟 A Business Trip Turned Memorable – Where Stunning Views Meet Heartfelt Service! 🌟 As a frequent business traveler to California, I've experienced countless hotels, but this one truly stands out. The rooftop bar with its breathtaking views alone would make it remarkable, but what made my stay unforgettable was something much more personal. Today, Ashley at reception went above and beyond to transform a stressful situation into a touching moment. After a morning full of meetings, I discovered my luggage was broken and needed to replace it urgently. Ashley not only granted me extra time but said with genuine kindness: "It's the least we can do before you head home." Her compassion and professionalism – especially remarkable in someone so young – moved me deeply. She may never know how much her gesture meant during a hectic business trip. Because of Ashley, you've not only gained a loyal customer but my entire European team. We'll be switching from our usual Hollywood hotel to stay here starting next month. #AboveAndBeyond #CustomerServiceExcellence #AshleyStandsOut #BusinessTravel #RooftopViews #HotelGoals