Despite my disappointing experience at the restaurant, I still recommend this hotel and restaurant to other people. There are many positive aspects that I don't want to overlook. Firstly, the location of the hotel is stunning, offering breathtaking views of the lake. The rooms are beautiful and comfortable, providing a pleasant stay. Upon arrival, our rooms were not ready, but we were able to enjoy a delicious lunch. The service was excellent at that time - attentive, kind, and friendly. I had reserved a table for dinner with a beautiful view of the lake, but the evening brought a series of negative experiences.
The manager approached us and informed us that he had a lovely table for us. When I mentioned that I had reserved a different table, he claimed that specific table reservations were not possible. However, when I made the reservation, it was allowed. I spoke to the girl who handled the reservation, and she apologized but gave a different explanation. She said that the people occupying the table had been there since 1:00 PM and did not know they would stay until dinner. However, this was not accurate, as we also had lunch there at 1:00 PM, and those people were not at the table. Only apologies were offered, and nothing more!
Our table was located near the bar door, which meant constant traffic as people entered and exited. This significantly dampened the mood of our evening. We were only staying at the hotel for one day, and we naturally wanted to enjoy the beautiful view. Unfortunately, this was not the case.
Furthermore, we ordered appetizers and main courses. First, we received the main courses, followed by the French fries that were supposed to accompany them, and finally, the appetizers... As a last gesture, the manager approached us and offered complimentary desserts. While this was a nice gesture, it did not make up for the overall disappointing experience.
The next day, breakfast started at 8:30 AM (quite late, in my opinion). We arrived precisely at 8:30 AM, and they were just opening and cleaning the tables. It took a while to receive breakfast, and there was no option to choose; we were simply served whatever they had prepared for the day. This was also quite unusual. Despite these incidents, I still believe that this hotel has potential. The overall ambiance, delicious food, and beautiful rooms are worth noting. My personal experience may have been below expectations, but I hope that future guests will have a more positive experience and be able to enjoy all the wonderful aspects this hotel and restaurant...
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