Serafino — Restaurant in Adelaide

Overall the experience is what you make of it with limited options, it has the potential to reach 5 stars quite easily.

As newlyweds my husband and I expected much more in terms of availability on the estate. Communication fails this estate as there is an obvious disconnect between each venue which makes it seem like three seperate businesses; accomodation, a restaurant and a cellar door.

Accomodation arrived at 1730 and received a courtesy call ahead of time from reception to let us know where we could find our key to the room as the operating hours end at 1700. the room was clean and presented well, it featured a spa and king sized bed. The bed was not comfortable and it felt like two beds positioned together with a timber divider in the middle. After we had settled in we were hungry and decided to try and get food from the restaurant within the estate to no end as they were not answering phone calls.

Cellar Door Entirely disappointed with this part of the Serafino experience, had we known that staying on site would not guarantee even a simple tasting - we would have booked elsewhere. From the very first moment we walked in we felt unwelcome. Having spent the night with only a bottle of Serafino Shiraz stocked in the room, we wanted to do a wine tasting and ready to take more than a dozen bottles with us as we love wine. Fully booked, they claimed. With three tables occupied and another six set inside and all but one of the tables outside available, they were hardly busy - as the female attendant kept saying. Her customer service was appalling, she had no manner about her and just seemed to want us to leave. The gentleman sommelier provided a brief tasting at the bar, we sampled four and purchased one. We took 15 bottles of Serafino with us and even this seemed to frustrate the female attendant.

Restaurant Alesha, our waitress was phenomenal! She was honest, professional and will be our favourite part of the entire Serafino experience because she holds herself in brilliant excellence.

Although we couldn’t be given a tasting at the cellar door, Alesha provided a small one for us to pair with our meal, which was a four plate entree and main tasting. The tortellini was fantastic and the beef was delicious. We even purchased another bottle of wine because of the tasting Alesha gave us, she did so well.

Georgia and Alesha are two treasures to be found on the Serafino estate and made our experience...

Lets start with the very limited good. |The rooms are a good size and The grounds are well looked after. Unfortunately, that’s where it ends.||The rooms are very old and dated, the bathroom is something from the 70’s and is in dire need of a refurb. You can also hear everything going on in the rooms either side of you||As far as service is concerned that is extremely bad.||We had a group of 32 booked in for a wedding. We had arranged for a buffet breakfast on the Sunday morning they advised they could do it at $25.00 per person. A couple of months later we were notified that it would now be $29.00 per person as the woman who had made this original agreement has now left the winery.||So without a choice we agreed to the $29 per person and booked that in. A couple of weeks before our arrival we get an email saying they cannot do breakfast AT ALL anymore due to staffing issues, however held another breakfast for other wedding guests the same day we were booked in???||We also booked an Al a carte dinner for 16 people on the Friday night. On the Monday the week before our arrival we were told that there is only now an option for a 2 course set meal or a 3 course set meal costing a lot more than what we AGAIN Already agreed on. So we cancelled the dinner reservation and went to another winery down the road.||When I asked to speak to the manager about all the original changes I was told that the woman who had sent the emails was the manager. So that should give you some idea of what your dealing with.||We had a 2 night stay and the cleaner came on the first morning and changed the bin. THAT’S IT. Did not bother to make the bed or touch the bathroom. ||Overall, the service at this winery is nothing short of terrible. We will never return here and advise...

Lets start with the very limited good. |The rooms are a good size and The grounds are well looked after. Unfortunately, that’s where it ends.||The rooms are very old and dated, the bathroom is something from the 70’s and is in dire need of a refurb. You can also hear everything going on in the rooms either side of you||As far as service is concerned that is extremely bad.||We had a group of 32 booked in for a wedding. We had arranged for a buffet breakfast on the Sunday morning they advised they could do it at $25.00 per person. A couple of months later we were notified that it would now be $29.00 per person as the woman who had made this original agreement has now left the winery.||So without a choice we agreed to the $29 per person and booked that in. A couple of weeks before our arrival we get an email saying they cannot do breakfast AT ALL anymore due to staffing issues, however held another breakfast for other wedding guests the same day we were booked in???||We also booked an Al a carte dinner for 16 people on the Friday night. On the Monday the week before our arrival we were told that there is only now an option for a 2 course set meal or a 3 course set meal costing a lot more than what we AGAIN Already agreed on. So we cancelled the dinner reservation and went to another winery down the road.||When I asked to speak to the manager about all the original changes I was told that the woman who had sent the emails was the manager. So that should give you some idea of what your dealing with.||We had a 2 night stay and the cleaner came on the first morning and changed the bin. THAT’S IT. Did not bother to make the bed or touch the bathroom. ||Overall, the service at this winery is nothing short of terrible. We will never return here and advise...