Zambrero Altone Park — Restaurant in Beechboro

The staff here bully delivery drivers. They delay orders from online customers on purpose. I have no malicious intent at all today— simply want to describe the real incident of being mistreated that I experienced at this Zambrero restaurant. I am a delivery driver. Last night, when I arrived at this zambrero restaurant to pick up an order, I noticed that a delivery bag was already packed and placed on the pickup table. I walked to the pickup counter with my chiller bag handing in front. The first staff member saw me and said “Hello.” I replied, “Maria please, delivery.” He turned his head to glance at the packed bag but didn’t say anything, showing a cold expression, and then turned away to do something else.

So I sat down and waited for 5-10 minutes, but no one speak to me. I stood up and approached the pickup counter again. The same staff member said hello once more, and only then did he hand me the bag that had already been sitting there, packed and ready.

I asked calmly why didn’t give to me when I asked earlier he said, “I didn’t know what you wanted.” I said, “I clearly told you, ‘Maria please, delivery.’ It would have taken you less than five seconds to pass me it or if you’re busy at least say something.”

After that, I walked out of the restaurant, got into my car, and was about to deliver the order. Then the unpleasant part happened:

The second staff member, an Asian-looking male in his twenties or thirties(whose attitude toward me has never been friendly — I’ve met him several times before in this restaurant), he came out of the restaurant and chased after me to my car, standing in front of my car moving his hands and saying something. I stopped the car and got out. He started questioning me:

“What did you say to my colleague? We need to serve our customers first. What’s the problem if you wait a bit longer? What did you even lose?”

I said, “It takes less than five seconds to hand me the bag. Plus your attitude was really bad — at least say something polite, right?” Then this guy just repeated these words again and again. I was honestly shocked that he came out to argue with me like that. I’ve encountered this same staff member a few times before — every time I pick up an order, I’m polite and use respectful language — but this chased out staff always giving me an unfriendly face, every single time, no exaggeration — this staff member is only friendly and polite to the customers inside the restaurant who pays the money in...

I recently placed an order for a Chicken Bowl and Pork Nachos, and the experience was profoundly disappointing. The chicken arrived with an unmistakable “frozen-ice” aftertaste, as though it had been insufficiently thawed before being heated. Even worse, the pork was literally hard-frozen in places—clearly never brought up to a safe, palatable temperature.

It’s apparent that the kitchen staff did not microwave the proteins properly. Relying on a single-point thermometer reading is not a valid method for assessing whether a piece of meat has been evenly cooked. True food safety and quality control demand that temperature be measured at the thickest, midpoint of the protein, where cold spots tend to hide. Had the staff performed this simple, industry-standard check, I would have avoided biting into a dangerously undercooked—and frankly inedible—chunk of meat.

To make matters worse, when I brought these issues to the owner’s attention, I was met with outright denial of any problem with food quality or safety procedures. Rather than acknowledging the flaw in reheating practices, the owner dismissed my concerns and defended their process without offering any explanation or apology. This unwillingness to accept responsibility not only undermines customer trust but also raises serious questions about their commitment to basic food safety standards.

I wouldn’t raise this issue if it were a one-off inconvenience, but discovering a rock-hard piece of frozen pork in my nachos is both unacceptable and unsafe. I urge management to immediately review and strengthen your reheating procedures: ensure thorough, even heating by checking core temperatures properly, and prevent raw or undercooked food from reaching customers. Until these fundamental steps are taken—and until the owner acknowledges and addresses these deficiencies—I cannot, in good conscience, recommend your...

Food was good but staff need to be trained in what vegan means Twice now I have ordered and each time the staff have had no idea what goes in the vegan nachos and try to put cheese straight on corn chips (haven’t asked me whether I want beans or cauliflower for the filling)

also the staff member grabbed dairy cheese and then with the same gloves grabbed the vegan cheese, this risks cross contamination, especially for people who can’t have dairy like myself. I love zambreros but I don’t want to feel like I have to watch staff like a hawk to make sure it’s made correctly - simple training...