Queens Beach Hotel — Restaurant in Bowen

Hi, I wish to pass on my disappointment with the quality of room you provided me with.||I was in room 43 last night.||When I first entered the room, it had a real musty, mouldy smell. So I opened all the windows and door to air it out while I caught up on a few emails, I then went to dinner and returned the the room at around 10pm.||The room still had a bad mouldy smell to it.||I got ready to go to bed, and turned the aircon on as it was quite warm. That’s when I discovered why the room smelt so bad. The aircon fins were caked full of dust, dirt and mould. The smell when I turned it on made me dry reach. The noise it also made resembled an old beat up engine driving up a hill. ||Needless to say I turned it off and had to sleep with no aircon and the smell of mould. ||When I woke in the morning I was able to see how bad the aircon really was. It would appear that aircon has not been cleaned in years, which is beyond neglect towards your guest. Aircons are a breading ground for harmful bacteria and mould. The health risk this poses to my self and your guests is the equivalent to having rats and cockroaches infesting a commercial kitchen. This led me to look around the room even more, and I discovered how filthy the curtains were, and how bad the floors were. The floors were that bad that I had dirty feet walking around the room even after I had a shower and scrub them.||||Now I have had some pretty good stays in your hotel and some pretty good feeds, but last nights experience has me questioning whether I want to return.||||I travel a lot for work and stay in a lot of different Hotels and Motels, needless to say this has taken the cake for the filthiest room I have...

Hi, I wish to pass on my disappointment with the quality of room you provided me with.||I was in room 43 last night.||When I first entered the room, it had a real musty, mouldy smell. So I opened all the windows and door to air it out while I caught up on a few emails, I then went to dinner and returned the the room at around 10pm.||The room still had a bad mouldy smell to it.||I got ready to go to bed, and turned the aircon on as it was quite warm. That’s when I discovered why the room smelt so bad. The aircon fins were caked full of dust, dirt and mould. The smell when I turned it on made me dry reach. The noise it also made resembled an old beat up engine driving up a hill. ||Needless to say I turned it off and had to sleep with no aircon and the smell of mould. ||When I woke in the morning I was able to see how bad the aircon really was. It would appear that aircon has not been cleaned in years, which is beyond neglect towards your guest. Aircons are a breading ground for harmful bacteria and mould. The health risk this poses to my self and your guests is the equivalent to having rats and cockroaches infesting a commercial kitchen. This led me to look around the room even more, and I discovered how filthy the curtains were, and how bad the floors were. The floors were that bad that I had dirty feet walking around the room even after I had a shower and scrub them.||||Now I have had some pretty good stays in your hotel and some pretty good feeds, but last nights experience has me questioning whether I want to return.||||I travel a lot for work and stay in a lot of different Hotels and Motels, needless to say this has taken the cake for the filthiest room I have...

As restaurant owners we are naturally critical when visiting other eateries, but we give credit where it is due. Our visit to the queen's beach was absolutely superb. So much so that we came back the following night, last night. The place has a great aesthetic and we were informed newly renovated. Great feel. Both nights we visited the pub was very busy. Plenty of parking. On our first night the food was a little slow but we were advised of an hour wait when ordering so it was expected. My goodness the food was worth waiting for... Delicious. I recommend the steak! The second night our food arrived more quickly and was just as good as the previous night. The bar staff were all friendly, but who stood out for us was the manager. Sasha took care of us both nights and was exceptional. Despite how busy it was she was friendly, attentive and took time to check how our meals were and thanked us for our patience. The table next to ours gave her a hard time when their food took too long but she handled it well and kept a smile on her face. My husband told her when we were leaving that he had never seen someone work so hard. On our second night our friends joined us and we stayed for drinks after our meal. We had a lovely evening. They were equally as impressed. We will definitely return next time we are in...