McDonald's Canning Vale — Restaurant in Canning Vale

Sunday morning Maccas is almost a tradition for me and my 2 teens.

There was a power blackout in my area so I drove a bit farther than my usual Maccas as I know other people think the same. I have never been to this Maccas before.

I know EVERYONE in WA is understaffed. I make that allowance in patience.

If you're going to suspend table service, you need to remove that option from the self service machines. Not hide the numbers away.

If you suspend table service make sure your self service machines can print numbers. This is the most unreliable part of the experience.

Personally i don't want to bunch up with people at the counter. Sitting at a table way back from the masses is more comfortable and safer. Clearly they manager had an excuse to suspend table service.

Normal everyday day Maccas complaint. I waited 15 minutes which is okish, I ordered apple pies and its not unusual for them to not be ready. They take 7 minutes. But they didn't arrive and no option was given to me except my money back. I would've waited. I assume another arbitrary decision of the manager.

The problem with all this. Is that being a type 1 diabetic (injections yep 4 a day) i had timed my insulin on a Maccas that is usually consistent across stores give or take a few minutes. Also reliable with problem solving to customer satisfaction. Which is usually some options and a discussion.

Now my blood sugar is getting dangerously low. I was a bit snappy at a parent who was letting their kid play a game on a tablet on full volume. I never let my special needs daughter do that and I spend a fortune replacing headphones. I'm starting to sweat and and anxiety(thats what it feels like when your brain is starved of sugar) is kicking in. Fortunately i ordered a mocha which is really bad for diabetics but gave me a sugar boost enough to safely drive to my usual and reliable Maccas in Southlands and finish the order and get the calories i needed. Timeline: 0909 order paid 0921 blood sugar checked getting low. Still no order. Few minutes later food arrived without apple pies. 947 paid rest of meal at Southlands

Tldr; If you don't want to do table service at maccas make it so the manager can turn it off. Don't just hide the order numbers! That can't be Maccas policy seems very...

This place is a constant joke. I don’t know how I have not learned from my previous experiences and just refused to go there ever again! I have 2 autistic kids who are very particular about how they want there order. Due to this we often use the app to make sure our instructions are very clear. I have even reminded the staff of this when proceeding through the drive thru... still more often than not there is something wrong with the order. Missing fries, onions on burgers, missing meat patties in burgers, once I ordered a plain cheeseburger and got a cheese slice! Seriously??? I’m so over calling the store and explaining what was forgotten or what was wrong with the order. To be told “sorry have a complimentary large fries when you next order” that doesn’t altar the fact that meals ordered with fries actually want fries. And not mixed in stale and fresh fries. A medium amount of fries in a large container for a large price. Clearly, you are getting it wrong!! Your staff are rude and often heard either swearing amongst themselves or shouting amongst themselves and are unaware they have pressed their speaker on their drive thru headset. Next time I visit can you just tell me not to bother. My autistic kids who look forward to their McDonald’s treats do not need the meltdown that often follows when we come to...

02/11/20, 10pm Walked in to all the staff frantic, shouting and swearing in distress They were clearly very busy and understaffed, yet to our surprise 4 staff clocked off within minutes Stood there for over 20 minutes waiting for someone to serve us as we had to pay at the counter Jerome (manager?) stood at the counter in front of us MULTIPLE times without even acknowledging us at all All the while, he was frantic, saying “i can’t do this, i can’t do this”, for all customers to hear Staff member in a red shirt, Dylan? Remained calm and finally served us when it was brought to his attention (big props to him) An ubereats driver tried to politely get their attention multiple times but was ignored, he waited 30 mins for his order and left, only to be called back by the manager because the order he sent out was incorrect Shouldn’t be this understaffed with ongoing promotions... (30days 30deals, mcspicy) 30 minutes for...