McDonald's Molonglo Valley — Restaurant in District of Weston Creek

I had a bad experience again at this restaurant. I wrote in and complained, and I was contacted by Henry Taylor, I'm guessing the manager. He offered to recompense me based on my bad experience.

It's been a long four months since Henry's promise to recompense me for the bad experience. I felt the need to remind him of this commitment.

I am still waiting for a reply from Henry.

I gave it another two months (now six months since Henry promised to make good on the ordeal), and I'm still waiting to hear back.

In my email from Henry (6 months ago), he said: "After receiving your feedback, I have discussed your experience with my restaurant team. Be assured that we’re taking corrective action so a similar incident will not reoccur.

Again, thanks for taking the time to bring this matter to my attention. The best way we can improve is if people who aren’t satisfied tell us so, and tell us why. You’ve given me the opportunity to make my restaurant better and hopefully exceed your expectations on your next visit."

I'm unsatisfied with Henry's lacklustre response. We can see where the bad service at that...

I’m deeply disappointed by my recent experience at this McDonald’s location. We went through the drive-through and were ignored for an unreasonable amount of time, while other cars were served. When we finally got someone’s attention, we were met with rude and dismissive service. To make matters worse, an employee made a blatantly racist comment towards us, which was shocking and completely unacceptable.

I understand that fast food environments can be busy, but there’s no excuse for discrimination of any kind. No one should have to deal with this type of behavior, especially from a business that prides itself on serving everyone equally.

This experience has left us feeling hurt and disrespected. McDonald’s needs to take serious action to ensure this never happens again, starting with better training for its staff and accountability for those who exhibit this behavior. I won’t be returning to this location and would advise others to avoid it as well until they resolve...

Horrible customer service at the Molonglo Valley location. The order wasn’t entered correctly, but the staff member in the red shirt acknowledged it and fixed it. No issue there.

The issue started when I asked for a receipt. The two staff members—one in a red shirt, one in a blue shirt—ignored me completely while carrying on their own conversation. When I asked again, the blue-shirted staff member, clearly annoyed, told the red-shirted one (right in front of me), “I’m sick of dealing with this, tell him to get his receipt at the next window.” Professional, right?

The red-shirted staff member repeated the message and walked off. After I explained (again) that I needed the receipt at the point of sale for business purposes, the blue-shirted staff member finally handed it to me with a snide “receipt, at point of sale.”

Not just rude—hostile. If you like being treated like an inconvenience for asking for basic service, this is your place. I...