Fox & Bow — Restaurant in District of Woden Valley

Was served by a middle aged woman who was fiddling about behind the counter, was waiting until she was ready, when it became apparent she was going to ignore me, I gained her attention. She gave the impression of being put out having to serve me. I only had a piece of orange cake, which was stale. Spoke to another staff member who was helpful/professional (hence the stars I did give).

Initially I gave the place 2 stars, but the manager's sense of humour (illustrated below) is worth at least another star. This trait was not evident during our first encounter. Furthermore, if the service at the counter was as prompt as the response to this review, I'd have happily given the place 4 stars. Dear big boss; I wouldn't say she provided inferior service at the servo, it was about on a par with what you provided. I didn't think of that, the only other plausible explanation is that she may have been starstruck! (you've no doubt encountered this yourself) Anyway I'll phone in ahead of time, if I decide to pop in, so you don't make the same mistake. If it's any consolation I think it may be a case of mistaken identity anyway, after all, there's no way someone who responds to a negative review with such class would be guilty of rude service. But, then again, you seemed to identify the subject of the review as yourself very quickly for some...

I ordered the Mr Fox and my friend had the chicken burger. The food was dry and flavourless. The bread was also soggy. We booked for 4 adults and 2 kids, and were shoved Into a small corner of the cafe and had to request a high chair again. This high chair wasnt baby safe, and we certainly wouldn't recommend coming here. considering the prices at this cafe I expected better.

Replying to owner:

We booked for 4 people and requested 2 high chairs, so how about you check your facts. That's 6 people. The high chairs only had one cross strap making them extremely unsafe. Not exactly asking for a lot with a third strap thats literally everywhere else weve been. It took you close to 30 minutes to even bring a high chair in the first place.

A tiny table of 4 in the corner when you knew 4 adults and 2 kids were coming is just irresponsible.

Not sure why you're lying either. We were never offered a table, we would've accepted it without question if you had.

I've eaten there before and the food was amazing. Sorry to break it to you, but it was some of the worst food I've had out in years. It's really obvious you can't take...

Staff are rude, unfriendly and more concerned about making a profit.

We had six people so phoned to see if we can reserve a table as the cafe is very small and busy on weekends. We were told they don't take bookings but were ensured we'd get a table.

Upon arriving there were no tables free and we ended up having to stand outside in the cold and rain for around half an hour with constant promises of a table.

Whilst waiting, we noticed the bar/bench seating was empty. When the staff were asked why, they said someone had made a reservation......

To make matters worse, when a table was finally cleared they expected six people with six meals and drinks to fit on a small table for maybe four.

Noticing the table next to us was about to leave, we asked if we could drag that across to give us more room. The staff didn't seem keen on this, and acted quite annoyed when we pounced on the table before they did.

The food and coffee? Coffee was very average and slightly burnt. The food is basic, under-whelming and extremely over priced (basically $25 for eggs and bacon).

On top of that, expect a massive weekend surcharge.

We...