The Green Dining — Restaurant in Gold Coast City

My anticipation for a pleasant dining experience at Mercure Gold Coast Resort's Green Dining turned into a series of disappointments. Jess's commendable efforts to address my concerns about an overly alcoholic spritz were overshadowed by subsequent miscommunications and lapses in service. Despite Jess's commitment, my meal was mistakenly removed during my brief absence, and the blame unfairly shifted to my 14-year-old son.

While Joao's attempt to rectify the situation with a takeaway box was appreciated, the confusion persisted when I received salad instead of the lamb shanks I ordered. Simona's oversight at the payment desk, coupled with an unexplained charge for the undrunk spritz, further added to the overall disappointment. Attempts to clarify were met with resistance, and Simona's refusal to provide a timely receipt, labelling me as rude, was unprofessional. Simultaneously stating “is this for your little complaint?” When asking for the names of those involved in my dining experience.

The treatment I received significantly impacted my experience and my sons were present, and Simona’s reluctance to provide staff names contradicts industry norms. The venue's management, led by Joao and Simona, could benefit from additional training. A concerning incident occurred when Jess seemed influenced by Simona, leading to audible conversations and laughter about me. This behaviour was disheartening and fell short of the hotel's expected standards.

I can’t say I would recommend this restaurant based on the simple fact that no accountability was taken for their mistakes and the staff was irresponsible and would shift blame.

Just make sure you don’t leave your table at this restaurant not even to use the bathroom because they will take your food away and blame it on your kids!

Thank you to Natalia who was graceful, professional and showed decorum. I hope management put you in a higher position based off the simple fact you were the only one with conflict resolution training and customer service training. Your co workers could learn a thing or...

We scored an early Xmas Day Dinner for me and my Mum. YAY us! From the easy parking to the Welcome, to our Beautiful Waitress, (very good at her job and at looking after many different tables of peoples! I apologise for lack of your name x your smule and face I won't forget x Thank you x ) to the food. Well. 10 out of 10 for starter of House Salt and Pepper Squid. Best I've had. Ever. Melted in my mouth. Like it should. Ahhhhh, drooling thinking of it! Thankyou Chefs and Kitchen Wizards! x To the Special of SpicyThai Salad, yum diddley scrumptious! And then....oh yes, there was space, Dessert, little piggy fitted The house Lime and the Coconut Bulee' that, my friends, was arse kickingly, dee ricious! 10 out of 10 from this little Vegemite! Thankyou Chefs and Kitchen Wizards! x All round 10. All the staff were doing their up most to make everyone happy and we alk know, that ain't gonna happen! The Bar staff, Thank you x x Reception, Thank you x x We will be back. Probably treat ourselves to a sleepiver too! Go you guys! Thanks for working...

Pretty standard buffet fare on offer with it all in a pretty cramped area limiting access a bit.

Got a pleasant table on verandah overlooking 9th hole. Some tables have pool views with some tables outside on the terrace.

Food offer included cereals, juices, some fresh fruit, toast, standard cooked brekky hotbox, with small range of pastries.

Coffee either self- serve from machine or from barrista at adjoining bar.

I think around $30pp so fair.

Also available at night & seemed quite popular (don't...