Sushi Soul — Restaurant in Greater Brisbane

The regular staff here are amazing and know us by name as we order at least once a week. This in no way is a complaint about the restaurant or the food because it’s always been amazing, However unfortunately there’s a new young white girl. She’s always rude and seems to not know what’s going on. Today we ordered our usual order and I asked if they had chilli oil and she looked through me like I was speaking alien. Finally after staring at me for 2 minutes she replied with “no I don’t think we do that.” Then our total was $20.60 we paid $20 in cash and wanted to pay .60c on card like we have done in the past and for 10 minutes she played around with the machine and kept charging us $3.88 and kept playing it off like it was the right amount. Finally we ended up paying the $3.88 because it was taking so long then when we received our order but she forgot half of it so when we went to ask for the rest of our order she tried to say we never ordered it. Finally after accepting that she forgot the order, she gave us the wrong order twice before getting it right. Not one sorry throughout the entire experience and she was quite rude about it. The food was the usual amazing quality just unfortunately the customer service wasn’t there. The rest of the staff and food here are amazing but this one girl lets us down every time we go...

Went here for the first time last night after hearing and reading all the good reviews and got a takeaway order. I hate to be mean but my experience definitely didnt match the 5 star ratings. I got a chicken curry, chicken and avo roll, tempura prawn and avo nigiri and wagyu nigiri. The nigiri was fresh and the tempura prawns were good but there was no avocado on the nigiri. the chicken and avo roll was super dry (probably from sitting in the cabinet too long) and there was the tiniest slice of Avocado on the roll it may as well not have been there. :( the staff also didn't call my order number when my order was ready. so i stood at the door waiting for a further 10min after they set the food down until I went and asked at the counter if it was my order which it was. the curry barely warm by the time I got home from this. Idk if it was just because it was a Sunday evening or what the reason was but hopefully I was just an unlucky...

My first time experience of dine-in at a Japanese diner. Mainly it serves the takeaway customer but there is seating available for around 20 patrons with order at the register then table service. Other than the term Sushi I had not much of an idea about Japanese cruisene so I was glad of assistance from the staff. Pretty sure I will go back, my not so spicy chicken & noodles in a bowl of soup was delicious (it did have a Japanese name but right now it escapes me what it was). While dining in I saw many customers choosing quick...