Marong Family Hotel — Restaurant in Marong

We recently visited Marong Hotel (28 June 2024), I ordered the Satay Chicken. I can honestly say I didn’t know what I was eating. The main signature essence of this meal is the peanut flavour, there was none, also nothing that was on the plate matched what was described on the menu. I usually don’t complain but when our plates were collected the waitress asked how was it, I told her I never would have guessed it was Satay Chicken. It tasted like some sort of mustard/mayonnaise combination and very tangy. She apologised and said it was a new dish and would pass it on. I thought fair enough, but I certainly wouldn’t serve that up to a Chinese customer as they would probably sue for naming something as Satay when it was mikes from it. I don’t like to do reviews but today (4July2024) I was speaking to a friend and told her of my experience at the Marong Hotel, she asked what I had and I I told her and she said funny I had the same meal many months ago. That’s what triggered this review as if it was a new dish how on earth was the same mess served up 3 months ago. Incidentally she also said she...

A great pub that is exceptionally clean with well priced food and outstanding service.

Well how things can change. Because of the great experience we received on Friday night we retuned on the Sunday night. We were geeted by a large balding man that appeared to have some authority. He abruptly excorted us to our table as we engaged in conversation he was very disinterested that we mentioned this is thae same seat we had on Friday. With know response he left returning with two glasses and water for the table. The glasses and bottle could have made less noise when hitting the table if he had thrown them from the bar. Our meals arrived and with chauvinistic arrogance that the man must be have the steak, not the case. Regretfully the steak was well done. As for my chicken dish the vegetables were cold and possibly left over from the lunch service. Overall a disappointing experience only two days apart. As the menu pointed out the new owners took over in 2007 I assume he was one of them. If so time for a career change mate, maybe the tax office might...

Booked a table for a birthday lunch on a Sunday, arrived to no record of our booking. Ordered our meals and waited and waited and waited, after being ignored for 40 minutes I asked a staff member how long our meals would be but were told that there was 'a mess up with the kitchen' but they would be out very quickly.

Another 15 minutes of waiting, I asked the waitress how much longer our food would be, we were told that there was a large function that took priority and we were told this when we arrived. We were definitely not told of any possible delay when we arrived, only until we had been waiting 55 minutes. We gave up and left after waiting for an hour with no time frame given on how much longer our meals would be. The venue seem to be poorly managed with staff rushing around with very little interaction with patrons.

It's a shame as we had visited previously and enjoyed the food. I provided feedback to the hotel via email but am yet to hear anything back after...