Red Rooster Marrara — Restaurant in Marrara

Extremely Concerning Hygiene and Food Safety Issues

I am writing to formally express my deep dissatisfaction with my recent experience at Red Rooster.

The older gentleman working at the tills demonstrated behaviour that raises serious concerns regarding hygiene and professionalism. While preparing my food, he was repeatedly touching his face, which is entirely inappropriate for someone handling meals. He appeared to recognise me from a previous visit where I had not been given a receipt, and his attitude seemed noticeably unfriendly.

What followed was completely unacceptable: he went to the back of the premises, visibly adjusted or pulled up his trousers, and upon returning, placed my chicken into the box using his bare hands. This is a clear violation of basic food hygiene standards.

Additionally, I had ordered a vegetarian burger, which was packed together with meat items, resulting in cross-contamination. This is not only careless, but also potentially harmful to individuals with dietary restrictions or allergies.

This experience has left me deeply concerned about the standards of food handling and customer service at this location. I urge management to take immediate action to address these issues and ensure all staff are trained in proper hygiene and food safety protocols.

Until then, I will not be returning and cannot in good conscience recommend this...

Clean spacious and not too busy fastfood outlet.

Edit. I had an unpleasant experience at Red Rooster Marrara that highlighted a serious issue with staff training and management behavior. Initially, the staff member I interacted with was helpful and agreed to my request. However, the manager stepped in and, seemingly out of ego, overruled the decision in a dismissive and bullying manner.

It was disappointing to see the manager not respecting the decision of their subordinate, undermining their authority in front of a customer. This behavior not only reflects poorly on the individual but also on the establishment's professionalism.

I strongly recommend that Red Rooster Marrara either train their staff more thoroughly on their policies or ensure that supervisors manage their egos and handle situations with more respect and professionalism.

This incident left a bad impression, and I hope the management takes steps to address such issues...

While the store is small, the staff have always been super friendly and quick. The drive through is always speedy and the food is always hot.

The inside is a little worn out, and there has been an issue with the choice of flooring they used. It doesn't seem to want to stay down, minor trip hazard if you're dragging your feet.

Other than that the inside is clean and well looked after.

Update: Red Roosters new range is quite awful. The tenders are nasty almost fish tasting. The chicken tastes like it's cooked in margarine. Nothing so far has...