Big Papa's Pizza — Restaurant in Melbourne

With a simmering indignation fueled by hunger and frustration, I embarked on a gastronomic endeavor through UberEats, placing an order at the purportedly accommodating hour of 2 AM. Assured by the platform's representation of restaurants operating until the early morning, I eagerly awaited the fulfillment of my culinary desires.

However, my anticipation swiftly turned to ire as the hours ticked by without a sign of my meal. To my dismay, it became apparent that the restaurant in question had ceased operations promptly at 9 PM, contradicting the assurances provided by UberEats.

This egregious discrepancy raises troubling questions regarding the integrity of both the platform and the participating establishment. Was this a calculated misrepresentation by UberEats, luring unsuspecting patrons with false promises of late-night service? Or did the restaurant knowingly accept orders beyond their operational capacity, exploiting the trust of customers for financial gain?

Regardless of the root cause, the outcome remains a blatant betrayal of consumer trust and a blatant disregard for customer satisfaction. Not only am I left empty-handed and unsatisfied, but I am also burdened with the inconvenience of a prolonged refund process, with funds withheld for up to ten days.

Such deceptive practices demand accountability and restitution. Rest assured, I am resolved to pursue appropriate recourse to address this flagrant breach of trust. It is imperative that corrective action be taken to rectify this injustice and prevent its recurrence...

I am sick to my stomach. We just ordered two pizzas and after almost finishing the garlic pizza, I accidentally dropped a piece which landed upside down on my plate. To my HORROR I saw it had mould on the base. We checked the remaining slices of garlic pizza and found four more spots of mould, so we turned the other pizza upside down in the box and found SIX large, black spots of mould! I feel like vomiting, I have a phobia of mould and quite frankly, even if I didn't I would be equally as horrified that I have just eaten God knows how much BLACK MOULD. All of us here are recovering from covid and I'm terrified this is going to make us sick all over again. I have called the restaurant several times but they're not picking up. This is absolutely unacceptable! I have taken photos and will be sending them to the relevant agency. Anyone thinking of eating here, PLEASE CHECK YOUR PIZZA...

(0/10 through UberEats) On UE they say they're open until early hours of the morning, I work nights so I'm up most nights, I order through them, wait hours only to find out the restaurant actually closes at 9pm. How then did my order get confirmed at 10:15pm? Money taken for the order will now take up to 10 days to be refunded.

Not sure if it's UE's fault, or the restaurant not turning off their UE devices and accepting orders intentionally to get a bit of extra cash, or perhaps they lie about their hours on UE for the same benefit, either way I'm not happy. (and...