Subway — Restaurant in Melbourne

I recently visited your Subway location on Stud Road, Dandenong, next to Liberty Petrol Station. I was planning to hold a team meeting there and arrived early to grab a meal. Unfortunately, I was very disappointed with the customer service I received.

I ordered a multigrain half sub, and as the staff member was cutting it, I politely reminded her that it was a half. Her response was rude and dismissive, saying, "Yeah, yeah, I know, I know," in an unprofessional tone. Shortly after, I received a call from a colleague, and when I apologized to her for the brief interruption, she ignored me and gave me an angry look.

The restaurant was quiet, and I was the only customer at the time, so I was surprised by this behavior. She also did not inform me of the total amount before payment, nor did she thank me after I paid. Instead, I received yet another unfriendly look. While the food was good, the poor customer service left a lasting negative impression.

As a result, I immediately called my team and canceled our meeting at this location. We chose to dine at a different restaurant instead. This means Subway lost seven potential customers that day.

I do not expect anything in return, but I strongly urge you to train your staff on proper customer service. No matter how good the food is, poor service will drive customers away. Unfortunately, due to this experience, I will not be visiting this...

My meal was delivered to my via Uber eats so I was actually in the store to rectify this situation. First kt all I had ordered a Vanilla no sugar coke. I received a coke no sugar. To me that was the least of my worries but still would have been nice to have been notified otherwise I’d like to refund the drink instead. ( or even better take it off the menu on Uber eats so people don’t order it ) The subway however… I’d ordered a LARGE wrap. Had paid EXTRA for it. The wrap was a standard size almost the size of a McDonald’s snack wrap… pretty pathetic. I get my refund back from Uber eats and begin to eat it. Then… I get about half way and realise there is NO CHICKEN inside the supposed ‘chicken classic Wrap’. How do you not put chicken in a wrap, sorry, how do you not put meat in a SUBWAY?!?!?! How do you forget the main Ingredient? The meal is called a chicken classic! I understand if they had run out do you shouldn’t have accepted my order through Uber. Unacceptable. Do not order from here unless you want to pay extra for a standard meal or to pay for a sub without meat. I also rang this subway to try to understand why there was no meat. I’d been ringing for 5 minutes and no one picked up. Pretty disgraceful...

I want to sincerely thank the team at the Subway located inside the petrol station — they are some of the kindest and most genuine people I’ve ever met in customer service. Every time I visit, they greet me with a smile and treat me with true respect.

What I really appreciate is that when I ask for a little extra of certain veggies, they always do it happily — without asking any questions, without any judgment, and without making me feel uncomfortable. Whether it’s a bit more capsicum, cucumber, or spinach, they never hesitate and always show generosity.

It’s not just about the food — it’s about the way they make customers feel welcome, valued, and respected. That kind of attitude is rare these days, and it deserves to be recognised.

Thank you to the lovely staff here — you make each visit feel like more than just a quick meal. Keep up the...