Cha Cha Teas - Keysborough — Restaurant in Melbourne

The tea I ordered was "stewy" and tasted off, so I approached the staff and asked about it. They had no idea what tea leaves were being used. The young gentleman serving was amiable enough but there was a young lady who shouted and spoke very loudly until I pointed that out to her. I gave them my card and asked for the franchisee to contact me. No one has contacted me yet although it is more than three days now. Staff seem to not know what products and teas they are "concocting" and selling. Consumers and paying customers have a right to know what they are putting into their bodies. Staff are therefore inadequately trained if they do not know the products they are selling. Poor customer experience to...

I ordered the Jasmine milk tea (hot) this afternoon, 22 August 2020. Once I sipped the drink, there was no flavour, even though the order was 100% sugar and I could taste bits of the flavouring mixture. So I opened the lid and seems like the ingredients were not mixed properly, resulting in little chunks of the flavouring.

I understand that there were numerous orders to complete but this is unacceptable and below the standards. Will not...

I never give the feedback to google . But today chacha Keysborough very disappointed. Arrogant staff and give different drink . And when my patner said this is the wrong drink u give then them give mad face to us like want fighting 🤣 chacha maybe your shop very good but please always check your rude staff . For me very rude when your cust ask then your staff use mad face . And do you guys think this is chocolate drink ? Taste...