Dimicks Cafe — Restaurant in Melbourne

I ordered a ham and cheese toastie, when I took a bite all I could taste was a horrible chemical flavour. I gave a bite to my mum who I was with and she agreed. I gave it back to one of the staff and explained the situation and apologised, and she just took it and didn’t offer any solution even though the food was inedible. Shortly after, a different staff member came and asked me why I couldn’t eat the food, and started talking at me that it was just the triple smoked ham that I could taste. I said I had worked in a deli for 4 years and am pretty sure I know what ham tastes like, and that was not what I tasted. She said that she had taken a bite of the ham I had eaten (pretty sure that’s against health and safety regulations but anyway) and said it tasted like triple smoked ham. She then started asking what brand of ham I sold and that it wasn’t the one they had and that’s why I couldn’t taste that it was ham. She walked off as well without offering any kind of solution, but rather just being rude and proving her point. Horrible experience with food and service. Imagine not being able to make something as basic as a ham and cheese toastie, not offering anything to help rectify the situation AND being completely rude to the customer about it… Never coming back and wouldn’t...

Edit: unfortunately recent experiences on the weekend have turned sour. Our loyalty card was full and were about to redeem our free coffee, but alas, we were denied the promotional coffee because "they are no longer accepted".

From previous experience of their once high level of customer service, it would have been expected they provide a free coffee that was promoted even as a "thank you for your loyalty, Sorry we cannot accept moving forward " and then take the card away. But instead we were duped.

I leave this edit in hope that others moving forward may redeem their coffees and continue having pleasant experiences with this Cafe.

This was one of the best spots for coffee on a weekend in the area. Great friendly staff, ease of ordering. Lovely food which is delicious and made in house. Couldn't expect...

Thought I would try a local cafe l, but I was a bit lost after eating here.

I ordered the Stuffed big breakfast. There were some real positives. The eggs were cooked to perfection, and the sausage and tomato relish was tasty. The tea came in an actual mug and the pot serving was quite generous.

But the bacon was undercooked and cold. The bread was soggy. And while one of the "spud balls" was DELICIOUS, the other one was dry and bland.

I also didn't understand the addition of the minted peas and broccolini.

However, the service was impeccable, the people were lovely, and I took one of the sweet treats home and it was IMMACULATE.

I would 100% go back for an afternoon tea and treat, but not sold on their breakfast. I might try it again on...