Jason's Restaurant at Bradford Estate Winery — Restaurant in Melbourne

Well what an experience. Highest of highs, lowest of lows!! What started out as a very pleasant Sunday lunch, my wife and I were enjoying the lovely ambience/setting of this restaurant. We sat down at the table and ordered a bottle of wine. The waitress came out with an opened half bottle of wine and gave us a taster which we both said was ok and then she proceeded to pour two glasses of wine. We said to the waitress that we were actually wanting a bottle of wine to share not just 2 glasses. She called the maitre d over who apologised for the mistake and said that the glasses of wine would be complimentary and that they would bring out a bottle. All good, we were happy with how it was handled.

A person at another table had ordered a steak “medium rare” and whist we were waiting for our meals to arrive this other person complained to the maître d that her steak was not cooked to her liking (overcooked). The maître d, to her credit, took the meal away without making a fuss. However when my meal arrived (I had also ordered a “medium rare” steak) The maître d came over to me and asked how my steak was, I said it was ok, but was not quite medium rare, (more medium) she proceeded to give us a lecture in a raised voice, about it is all about “perception” and everyone’s idea of medium rare is different. I suspect the raised voice was also so the other lady at the other table could hear, she went on explaining the difference between a rare/a medium rare and a medium steak. A bit embarrassing!

Anyway, we let that go and after the main meal my wife and I decided to go for a walk on their verandah which had a magnificent view. When we got back to our table, the whole table had been completely cleared, including the unfinished bottle of wine. When I questioned the maître d where was our wine, she abruptly accused one of her staff, “Why did you take the bottle of wine away”, the staff member stated that she had not cleared the table. So the maître d stormed off to the kitchen then came back with an empty bottle of wine stating to us that the bottle was empty and that she “promises” that her staff would not pour a half empty bottle of wine down the sink. (She said this multiple times and despite that we did not accuse them of doing this).

We were going to order a dessert, but after this altercation we decided to pay our bill and leave. Whilst paying the bill the maître d continued on with her tirade about the wine and charged us for the 2 glasses of wine that we had at the start of the meal. When I queried that she had said it was complimentary, she reckons she said “You enjoy that wine while I go get a bottle”, My wife and I took that as an indication/apology that it was complimentary, I guess that’s up for interpretation.

Whilst the venue and food were spectacular, the maître d, Adriana, was a very unpleasant person and spoilt the whole occasion. A pity really because my wife and I had already discussed at the start of the afternoon that we’d bring some friends and family back here, but with the experience we’ve had with Adriana we will never go back!! Such poor customer service and also...

SORRY ! You may not like what you read, BUT ! You waisted my Birthday dinner with my husband ... As I said it is my Birthday today that my husband booked dinner for us in your restaurant. Without being too up front . I will tell what to look up for and try not to get intimidated by ! Its a blond lady, Adriana , who is a boss ( or the owner , who knows) . She was rude. She was pushy, she was talking on a top of her customers( us ) , she was too much to have around and enjoy your romantic time. Yes ! I have 33 years of customer service expiriense myself, where I was managing various places . I felt like I wanted to say ,that customer is always right, but I didn't. I said to her that she is rude thought. Anyway it's not a waitresses fault that she didn't personaly asked my partner how was HIS meal, but she asked a couple of times at the table how is everything. I said great . I had opinion about my meal. But as I said everything could of been much nicer, IF the boss blond lady didn't exadurate the whole thing. She said that her stuff was crying her eyes out at the back. But! Hang on a minute - not because we were honest and polied. But because she got a bazz from her boss lady, whiles we were talking to her and obviously had a go at her. Girl did nothing wrong in her customer service skills with us. But the boss did ! How can you knock on shoulder of your customer a couple of times by the way when you speak on a top of your customer ??? ! ARE YOU SERIOUS ? HOW can you bring your eftposs mashine to our table asking for payment when we still drink your $150 bottle worth champagne??? Are you all there ? Do Not intimidate your employess. Do not be too much of your presence at the people's dinner table. It's their time. And they pay good money for it . Do not put a bottle of champagne on a different table and come back every 10 minutes to offer a refill of our glasses from our bottle, where we just sipped out half a sip, do not fly around customer table 50 times during their dinner. Just don't. I did not enjoy my time. You made us feel guilty for your rubbery overprised rib eye stake . ( rediculasly overprised $ 65 ! ) . But , it's not about the money. You don't know who we are and what we are. We came there to have an unforgettable time. And you failed it for us! Do Not make people feel small . You are there to serve these people. Do not forget. Be nice, be natural. Do not over do it ! And you were to much . Your attitude was disgraceful. I hope you will learn a lesson. Never again in...

‘Lack of Integrity served with a side of Arrogance’ A dining experience in a great location with good food can be ruined through dishonesty and arrogance . For my main I specifically pointed out to the waitress that I wanted the Moreton Bay Bug main. So when my main turned up without Moreton Bay Bug I was confused. I asked the waitress what had happened?, when she said she’d ask Jason(chef). She came back and told me that they had ran out so had given me extra prawns(not a decision I wanted made for me and I would have chosen something else) So when the total of prawns came to 3 I can only assume that this wasn’t entirely honest. As my other guests were now at least half the way through there mains I joined them. When the waitress came back(who was exemplary) I expressed my dissatisfaction, and she understood. The manager then approached me and asked if I would like a drink on the house?(no as I was driving), did I want extra prawns?(on their own at the end of a meal, no) She then went on to ask me what I’d like to see happen?, when I expressed that I wasn’t prepared to pay for my main(after all it wasn’t what I ordered) she said “is that right” and took off shaking her head. I didn’t pay for my main and don’t think I’d ever go back...