Kati Thai Restaurant — Restaurant in Melbourne

I ordered through Menulog on 3rd September, and in the notes to the restaurant specified 'No Peanuts'. For some bizarre reason, they included peanut sauce in my order, the sauce was a dark colour that looked like a curry sauce, I had no idea what it was, plus as I had specified no peanuts, assumed it was a sauce that did NOT contain peanuts. I had a very bad allergic reaction and rang the restaurant to advise of what had occurred. The lady I spoke with did not care at all, her responses were 'oh well, it has happend now, what do you want me to do'? I could not believe her responses to me, it is so lucky I had my Epipen with me as allergies can be life threatening, yet she did not even apologise or show any concern what so ever. This is disgusting, restaurants run by such management should not exist. My response to her was in the future if a customer specifies something like that, be careful as the next person may not be as lucky. I have contacted Booroondara City Council to make a formal complaint, shame on...

Placed order and was confirmed at 5:46pm for a 7:15 delivery as a Mother’s Day dinner ($85). After not hearing anything by 7:40 we contacted the restaurant to hear it would be 20 minutes away. That was acceptable being a busy night for delivery. 30 minutes went past. Still no order. Rang again to be told it would be another 10 minutes. 8:34pm the meals arrived luke warm. We then rang to put in a formal complaint to be argued with about how busy they were and they would be blocking us from making an order again. Disgusting...

For many years I have had food to go and dined in ( prior to C19) with friends and family -always enjoyed. Once and only once there was a late delivery due to some yearly event on the calendar which I can't recall. Just last night for the first time I used their online menu and ordering service - so easy to navigate place an order and book a time to deliver. I cannot complain about their delicious authentic Thai food. Thank you for coming to...