Tandoori Hub — Restaurant in Melbourne

Complaint Report To: [Tandoori hub Management ]
Date: [06:02:2025]
Subject: Complaint Regarding Staff Behavior and Denial of Toilet Access Dear [Restaurant Manager], I am writing to formally express my disappointment regarding the treatment I received at your restaurant on [Insert Date]. I traveled 67 kilometers specifically to dine at your establishment, expecting a welcoming and professional experience. Unfortunately, I was met with unacceptable behavior from your staff. Upon my arrival, I had to wait approximately 10 minutes for my friend, who lives nearby. In the meantime, I needed to use the restroom due to an emergency. However, when I attempted to enter, your staff rudely denied me access, stating that the restroom was only for customers and staff. I explained that I was indeed a customer, as I intended to order food once my friend arrived. Despite this, the staff insisted that I could only use the restroom after placing an order. Due to the urgency of the situation, I had no choice but to use the restroom quickly. However, the female staff members continued to speak to me in an unprofessional and disrespectful manner, making me feel humiliated. This experience left me extremely uncomfortable and dissatisfied. As a result, I have decided not to dine at your restaurant and have chosen to go elsewhere for my meal. I believe that no customer should be treated with such rudeness and lack of understanding, especially over a basic necessity like using the restroom. I urge you to address this matter seriously and provide better training to your staff to ensure respectful and professional interactions with customers. I hope to receive a response from you regarding this issue. Thank you...

I usually refrain to share any negative reviews as it is my belief that any ethical business would have an off day and cannot be judged solely on that. But this was possibly the worst experience unforgivable to be ignored. I ordered a chicken biryani, rotis and Chana masala. Nothing fancy, few usual dishes which any Indian restaurant should be prepared well to serve. The order was a takeaway. Took less than 15 mins to keep these items ready. Appreciate the speed of service, but at the same time, makes you wonder how quick. Was it cooked or just reheated. My skepticism was cleared well after we tasted the food. Channa masala was excessively salty and sour. Rotis had excess salt too. Chicken biryani was the main concern. Chicken was days old and the biryani tasted spoilt. We had the food hardly 30 minutes before I started typing this review. Or should I say threw away the food concerned that this might lead us to the hospital. Have some responsibility to provide at least a bit decent and edible food. We don’t owe you any money for what you asked for this takeaway. So how about justifying the purpose of staying open for business. I will take a conscious effort to share my experience and make sure never to visit your premise again. I’m sure my business doesn’t mean anything to you, but take some pride in what you do. I deeply regret to risk my health, time and money on such...

Hi i am a really loyal person to your bussiness well me and my dad every thursday or friday we would come and have butter Chicken naan and paneer. But we stoped now coming to your business of how much dispointment we had and the service you guys have now my dad dose not like to complan so i am doing whats right and standing up. firsty once we came and my dad bought kadai paneer we got kadai cicken my dad was nice and its okay but how can you mess up your staff said when they repeated the order to us kadai paneer before we order like WHAT!

Then one day my dad order me butter chicken on uber now you guys dont have punjabi butter cicken there so we write a note saying punjabi butter cicken because thats the butter cicken i like guess what came to the door normal buttter cicken we called you and you guys said its 5 dollar diffrence like i understand you guys could have gave me a smaller portein or cancel the order but you are too greedy and took the money and talk not nice to my dad but my dad is a good dad so he spend anthor 25 dollar and bring me

The food is great but what metter is the service and you guys dont good service no i mean horriby service mosty all the good review is just aboout the food not service you ruin mine and my dad day.

YOU LOST A BIG CUSTUMER DONT MAKE THE MISTAKE TO ANOTHER CUSTUMER FIX YOUR BUSSINESS DONT RUIN IT NEVER...