Federal Doma Cafe — Restaurant in New South Wales

Before I start I would like to admit some of the food here is of a good standard…. if you get what you ordered. I did not. You stand at the front of the establishment and order. This can be a slow process if the person at the cash register is also getting take-away sushi etc. I found the employee at the cash register a little vacant. With six items ordered she made a mistake with two. When I brought her attention to this fact she told me to wait while she served others. Another lovely lady came up and helped me. When my meal came it was incorrect and brought by the same lovely person who helped me earlier. I told her it was incorrect. She was rushed off her feet and I decided to leave things as they were. Instead of karaage chicken, I received a hamburger with a beautifully cooked chicken schnitzel and home-made chutney. I didn’t want the bread and left the bun. I also missed out on the salad I was hoping to receive. Next to me was a woman sitting at a table with her dog that barked when other dogs walked by.. Its bark was loud and extremely high-pitched. Unpleasant to say the least. Two sushi rolls, the incorrect main meal, one beer, one smoothie. a rather dry small brownie and a very small cheesecake cost over $80. I had been looking forward to visiting this establishment and travelled over an hour and a half to get there. I won’t be returning.. The hinterland on the way through...

It seems that the owners of this Cafe have lost touch with their customers. They have plenty of service staff to take your order (albeit with a 15 minute wait). After that you're on your own.

1.5 hours for 6 takeaway sushi rolls is beyond outrageous. It would have been respectful to customers to advise about the extensive delays when the orders were taken.

There was no communication and clearly no one managing the place outside of the kitchen.

When I asked for an update on the timing of my order after 50 minutes I was told I had to wait until someone from the kitchen came out to the front of the cafe, and to ask them... simply passing the buck to someone that might or might not appear.

They keep on taking order after order when they have no capacity to fulfil them - that is a serious breach of trust in food service.

I understand it's a busy time of year. However, there's nothing surprising about that in this region, and it's simply a matter of being prepared and caring about your customers.

My previous visit to Doma was a positive experience. Unfortunately there won't be a next time for me..

It's either arrogance or incompetence. Either way literally don't...

Doma Cafe is without a doubt my favourite Sushi place this side of the Northern Rivers. Tucked away quietly in the cute little town of Federal, just 25 mins inland from Byron Bay, it is also easily accessible via Mullumbimby, Bangalow, Lismore etc. I love everything that is on offer here, your taste buds really go on a culinary journey from burgers, tasty chips and scrumptious salads to my favourite the Sushi, especially the Salmon stick. They also make great coffee! I highly recommend this friendly and accommodating venue as you won't be disappointed, all the staff are so lovely, humbly and busily making everything fresh from scratch, which means your meals can take a little while depending on what you order however it is worth the wait! From local musicians on the weekends, dogs and children all blending together in a beautiful, cruisy atmosphere of harmony and chillaxation. It's also nice to bring your own blanket to sit on as seating can be limited due to it's popularity however it's also nice to share a table with friendly strangers, who knows you may even make a friend or two. They are open Mon-Fri 7:30am - 2:30pm, Sat-Sun...