McDonald's Albion Park Rail — Restaurant in New South Wales

My name is Isacc Cromptom and my brothers named Daniel and john they have made reports on workers be disrespectful to them but it goes on. So I Visted Albion Park Maccas a couple of weeks ago, waited at the counter to be served for a lengthy period where all team members ignored me. Eventually a young team member named marcus came over and told me the counter was closed and that I had to use self serve. I went over there then he told me that they werent working and he would have to use the register to serve. So back I went. Annoyed because that's where I waited and the customer service provided, by being ignored and then spoken to like I was an idiot, was very very terrible. I wasnt going back and then tonight my partner and I, went back through drive through and ordered 2 sundaes and 2 apple pies. We were given 2 sundaes that were cups of milk and had a little bit of spit in it and told to wait in the waiting area for the apple pies and that they would be 8 mins. We didnt mind but had every intention of asking for the sundaes to be replaced. 30 minutes later, we are still waiting, and we ring the store to be told that they had already given us our apple pies! My partner said no we are still waiting. A young guy with glasses came out after the phone call in a couple of minutes, and told we were better off leaving so I thought this was rude no apologies. I am disgusted by the service received on more then one occasion in Albion Park. My partner and I are both Store Managers and the level of customer service is unacceptable, pull them in line someone, how would you like if i spit in your sundaes? So as a 60 year old pensioner I should not be treated like this, and a different time I saw workers talking to young boys in the playground and telling them to get going because they had shoes on and they would call the police like what the heck is this treatment to young boys aged 10-13 just having fun!!! Never coming back again I now prefer to do a 6km return journey to Warrlla Maccas. so you all should all have a hard look at yourselfs and be more respectful to...

I’m here having a late dinner as I have been at work...and as I turned up here, there was only me and one other customer inside, drive thru was empty and inside was empty. The store was absolutely atrocious. Rubbish all over the floor, tables, Soda spilled everywhere over the floor. Workers not coming into the table areas at all. There was rubbish right at the walkway entrance of the counter to go into the kitchen (clearly visible to customers — and the rubbish was a massive pile of delivery paper) and every worker walked straight over it completely ignoring the fact that it is a WHS violation. AND to make it worse...the preparation bench (which is clearly visible to customers also) was completely filthy, and they proceeded to prepare my food on top of the mess. The guy didn’t even change his gloves after touching the bench, running his hands through his hair WITH GLOVES STILL ON) and touching MY food! Utterly disgusted. He proceeds to wear the gloves as he’s transferring food from the overhead oven trays and placing them on buns, preparing food that hasn’t even been ordered (as there are no customers ordering at this time in store or through drive thru) so it is sitting there in the pile waiting for someone to order it. Absolutely appalled in my experience here...and if I contain food poisoning I know who I’ll be suing. I contained photographic evidence of how disgusting this place is and the condition of the work benches and food area, and if I get sick I know who I’m coming after. Absolutely positively do not recommend this restaurant for a place to dine. Absolutely disgusting. They should be shut down. Just went to the toilet and there was a used tampon behind the seat of the toilet. Absolutely foul!! This is...

Let me share with you a little ditty about our recent trip to Albion Park mcdonalds. Now im a fan of mcdonalds, in fact...ive had it 6 days straight now, not specifically from this mcdonalds but lets just say I am well qualified for this review. 1:06pm, we enter the drive thru, they LIE to us IMMEDIATELY!!! Saying there is no frappes...but more on that later. The transaction went smoothly, true oceans 11 style...however the machine said tap and pa instead of tap and pay. PA!!!! What even is that!!! This was the first sign of incompetence. Next the food exchange window. This is where things really went south.

They THREW coke on the driver, PERMANENTLY STAININg his BRAND NEW short. Which were looking nice until it was tarnished by the coke. We were willing to overlook the property damage...but then they yELLED our order in front of everyone...I dont come to maccas to be shamed about our order. We were then rudly shoved into the waiting bay. But what we waited for was not worth it. We opened the boxes to find two flacid burgers with cheese askew (see picture). This wild cheese welded the burger to the side of the box...how could you do this to us. Now I bet you are wondering about that frappe...well lets just say as we were eating our meal when a worker exited the building holding...you guessed it...a FRAPPE!! And just to rub it in she came over to our car like a lost child and asked if were this was our order. You reptile. Technically it WAS our order...but alas we politely denied. There needs to be good people in this world.

Overall great experience would come...