Medowie Macadamias — Restaurant in New South Wales

Went there today and it was lovely, food and staff..... right up to just as we were leaving. I am a support worker for a lady who is partly blind and has a brain injury. My role is to ensure that she can get out of the house and ensure she is aware of trip hazards. She is cognitively very capable of managing her finances and other choices. She was purchasing an ice cream and other irems to take with her. The cashier gave her the incorrect change. When brought to the cashiers attention the cashier confirmed the customer had given a $20 note and a $5 note and the total was $13.50, however had only given $1.50 in change. A male staff member than became involved and when told the amounts given and the total by the cashier, he abruptly asked the customer why she had given that, to which the customer stated because I am half blind and have a brain injury. Correct change given, however, than the male proceeds to abruptly ask if I was the Carer, I stated yes, he than asked if I have control over her money, I stated no, he asked why and I stated because it is not required, he than had a look and a head tilt and stated "clearly not", of which I disagreed. The customer apologised for the confusion however, the male continues stating that as the Carer it is my role to make sure these mistakes are not done and places his staff in a vicarious situation. Due to not wanting to further embarrass the lady I was supporting I didnt not continue the conversation and we left with our items. I however do feel I need to express the sadness this placed on the customer as she felt a lovely afternoon was dampened by this males tone and approach and that she felt it cause myself to be attacked. I however, feel that the male needs to be aware that it was not our fault, the cashier clearly stated she was aware of the amount received and the cashier gave the incorrect change (and therefore giving incorrect change solely lies with her). The amount given for payment, even if much more than needed should have no impact of whether the correct change is given. In no way do we feel the young cashier needs to be in trouble, as she was a lovely girl, however, placing the blame onto customers or assuming that just because someone has a 'Carer' means they are not capable of living independently is rude and damaging and soured a lovely afternoon,...

Unfortunately I didn’t eat here so can’t rate the food or price. On 20th March, after taking my beautiful little 17 year old Maltese to the vet for euthanasia and then on to the pet crematorium at Bobs Farm, exhausted emotionally my friend and I decided to call in to the Macadamia Farm for. coffee on our way home. We were met with the RUDEST, most aggressive shop assistant I have ever met. This young woman insisted we shout our order to her to where she stood at a second counter half way across the service area. My friend politely asked that she come over to the front counter so she could talk to her. With that the girl stomped over to us, shoving a table number toward my friend and leaning across the counter and sarcastically asked ‘AND WHAT WOULD YOU LIKE’. I replied ‘nothing’ and we both turned and walked out. I have never experienced such rudeness. I will never recommend the Macadamia Farm to anyone.

This absolute disrespect and rudeness was witnessed by a man ( who I assumed to be the manager) If you want your business to succeed then you should not tolerate behaviour of this nature from your staff SHE SHOULD BE SACKED

a very unhappy...

Nicely set within the orchard, with inside and outside seating… we chose outside on a nice winter day - sunny, pleasant, birdsong, broad view under the orchard trees. The food was grand, and I got to sample three dishes as one of them was a mistake on our part (the person was intolerant to an ingredient). The macadamia dressing on my delicious satay salad was just perfect, and the two pastas (chilli chicken and carbonara) large and yet still more-ish. In regard to our mistake, well, I got to take home extra pasta for dinner, but more to the point the service, the people there… they went well out of their way, “no problem”, and were insistent on fixing up things for us. The food was great, but the people working there were extraordinary, in friendliness and service. I’m already planning a return soon, for a coffee and for the shop. Such a friendly, welcoming experience, for me as a regional traveller, and for my...