Hungry Jack's Burgers Maitland — Restaurant in Newcastle-Maitland

First time ordering online for delivery. Food temp was ok for delivery. From ordering to actual delivery the time was excellent, probably about 25 mins when estimated time was 45mins.

Our issue, and the reason for only 2 stars, comes from the small mistakes made through the meal. Ordered a standard whopper meal (large) which arrived as a whopper with cheese meal (for a person who can't have cheese atm), and a crispy fried chicken with cheese and bacon large meal, which arrived without the cheese and bacon (and very little lettuce).

Rang the store, the Manager on Duty, who was very nice about the whole thing, asked me to ring Menulog, who handle the delivery service, although the receipts were correct and stated what we should have gotten, the items themselves, sealed in the bags, were wrong. Called Menulog, got the automated service saying they can't take calls at the moment due to the large number of incoming calls(?)

Called the store back and the Manager took our details and offered to replace the meal the next time we were able to collect. Being an understanding person, I was happy enough with this result, although annoyed as my wife and I are both unable to drive at the moment.

TLDR; Below average ordering experience with delivery, wrong items delivered, unable to get replacement straight away due to Menulog not having a system for immediate reporting of issues, friendly and courteous Manager who did the right thing by us as best as she could. If Menulog had a system where I could have instantly logged the issue and had the order picked up and resupplied correctly, this would be a whole...

I recently had the opportunity (if you can call it that) to try a scoop of what can only be described as an abhorrent concoction masquerading as ice cream. Upon first glance, the appearance alone was repugnant, resembling a murky swamp rather than a delectable frozen treat.

As I cautiously took a spoonful, I was met with an onslaught of flavors that can only be likened to a repulsive amalgamation of rancid butter, fetid cheese, and sour milk. The texture was equally appalling, with a slimy consistency that made each bite an arduous task to swallow.

The odor emanating from this revolting creation was enough to make even the most iron-stomached individuals recoil in disgust. It carried a putrid stench that lingered in the air long after the ice cream had been disposed of, leaving an unpleasant reminder of the ordeal.

In conclusion, I would strongly advise against subjecting yourself to such a vile excuse for ice cream. It's a testament to how a seemingly innocent dessert can turn into a nauseating experience when...

Update: went there last night and half my burger was out of the box and in the bag. The whole thing was covered in sauce and the entire bag was full of sauce and lettuce. The wait time through drive thru was a joke as well, it's a bloody outrage it is. 15 minutes in drive thru and ended up with a cold burger that wasn't put together properly. Honestly the worst hungry jacks in the area.

Everything was burnt, one of your staff member are waving at me every time I go it's really annoying me it's really embarrassing ( I mean actually jumping up and down waving) , the line up is bad, they don't fill your slushie cups (I had half a cup of slushie), 25% of the time your closed because of power outages, 3 out of 10 times they muck up your order, the refill soda fountain taste funny ( don't fill with coke) and please get the orders right.

Update: It's cleaner then it was a few months ago, but the wait is still long I waited 25 minutes for a cheese burger stunner meal. Honestly I would drive and go to the hotel across...