Subway — Restaurant in Newcastle-Maitland

First bite and 5c went into my mouth! 🤮 This has never happened to me before, and I wish I was joking..

I decided to do the right thing and call the store—not to make a complaint, but to give them a heads up about what happened, so that it doesn’t happen to a child (as they could choke, for instance).

At 12:35pm when I called, the lady that picked up did not believe what I said and mentioned that the till is at the other end of the make bench, and that it would’ve been impossible for this to happen.

I then calmly told her that it was weird, because it was literally in my mouth, and that I have photos of what happened. She then laughed and said, “Okay, bye.”

Umm… where has customer service gone? 😂

I wasn’t ringing up to expect anything. I purely wanted to give them a heads up about the issue to prevent this in the future.

I’m not asking anyone to stay away from this store. I just hope staff can learn some manners and be more careful with handling cash and food.

God knows how many pockets that coin has...

Went there at 4:30 last night and waited 20/30 minutes just to be served since the two people working seemed like they had no idea what they were doing. Hardly put any chicken on the sub and when he got the subs out of the toasty machine they said there for 5 minutes and he decided to make the uber orders. The cookies were left out in the bench for god knows how long. And he was using his gloves on the computer than finished packing my order into a bag with gloves on. The level of food hygiene knowledge is...

Despite the reviews, we were craving Subway and decided to give it a go. We were pleasantly surprised. The young lady late this morning was quite possibly one of the best customer service experiences we have had at any quick service restaurants. She was exceptional, and the food was one of the nicest Subway meals we have had. Zero reservations about coming back again, and highly recommend people...