The quality of the food and kitchen service here has gone down dramatically. Often issues with dishes that come out (or do not come out at all).
We are not overly fussy diners and understand we are there for a pub meal, but there are certain standards that you expect from pub meals that are not met by this kitchen (hot food and speedy service). The front of house staff have a big job making up for the poor quality of the kitchen and deserve a raise as I imagine the cop a lot of flack from customers for the poor quality coming from the kitchen.
Our last visit, the manager came out and walked off half way though hearing our complaint (after waiting nearly and hour to be served tepid food) about one of the dishes and was clearly not interested in hearing the feedback.
The food service took so long we saw 2 tables have to request their meals as takeaway as they had children with them that needed to get home.
This was not an overly busy restaurant and the new level of ‘service’ coming from the kitchen may explain why there were not busy on a Sunday night.
I have to reiterate the front of house service staff did a marvellous job and we tried to be clear we were not upset with them as we knew they were not the issue and wanted them to...
Read moreWe've been going there for years ,yes I know things are tuff and every now and then you have a bad one (meal ) ,well we had a bad four meals over the months and waiting times vaired from 30min to hour and a bit .... we like the howed springs tavern so thought we would give it another try ... the soup was discusting ,it was water with hard veggies and a few bits off tuff meat . It tasted like dish water , there were a few other patrons ,that also had the soup ,and left theres as well ,and none off the staff asked why we left it , uou would think the cheif or supervising staff would have saod something?? We like to support locals and going out is expensive. We won't be back there for a very long time... very very, disappointing, i wouldn't even gove it one star ,but needed to...
Read morecame here for the first time after being here for 2 years and the staff didn’t tell any customers that the kids eat free. 5 mins after ordering i went back to the counter and i asked to order 1 kids meal with 4 of the main meals we ordered and said they can’t do it as it needs to be ordered with the mains. i questioned where their advertising was for kids eating free and why the staff didn’t tell us and a gentleman staff jumped in and said the advertising is on their pick up bus.. i told them that’s pretty poor advertising considering their bus is nowhere to be seen.. and who only advertises on a bus?? such a shame.
first time our group of 20 with kids will ever be dining...
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