KFC Nuriootpa — Restaurant in Nuriootpa

One would think that they'd know what they're doing by now, but apparently the learning curve is massively steep. This location is rife with recurring problems that everyone always seems to experience. So here's a comprehensive review.

The staff here seem poorly trained, flustered, and confused. I want to give them the benefit of the doubt and say that it's just poor training and the fault their higher-ups, and it's a first job for many of them, so they're bound to struggle sometimes. However, some also seem to have bad attitudes. Telling people to smile is rude and distasteful, but they could at the very least be attentive - the bare-minimum of customer service. Most drive-thru workers mumble and just open with "what do you want", instead of "welcome to KFC, place your order when you're ready". I will say though, I've never had an overtly rude interaction. Just unfocused.

The food is generally subpar. The chicken (when they have it in stock) is normally slimy and full of cartilage. The chips might as well be served raw and frozen. The chicken twisters give the impression that they're supposed to be coleslaw twisters but the worker accidentally dropped a bit of chicken in it, that's how bad the ratio is.

There is a huge issue with incorrect orders. Too often have we (and other customers, it seems) looked in the bag, only to find something missing or the wrong meal entirely. I've eaten at many KFC locations, many of which much busier, yet they always manage to get it right. How this keeps happening is baffling.

There's almost always a long wait time. This could be excused if it weren't a regular occurrence, but it is. Unless they're striving to leave the "Fast" food industry, they need to up their game. This is especially disappointing when they bring out a bag with cold, raw chips and half of the rest of the meal missing.

I cannot comment on the bathrooms, but I will say that inside is generally clean and presentable, although twice I've seen (from the outside) the aftermath of some kind of indoor flood. I don't want a corporate response to this, I want whoever's in charge to strive to make the corrections needed to bring this place up to snuff. Many locals have wanted a KFC for years, and I can't speak for all of us, but what this location offers is a joke. I'd rather drive 30 minutes to Gawler than eat here. I hope they can improve. I honestly wish them...

Went into the newly opened KFC in Nuriootpa today with 2 express ordering machines available to use and both only excepting card. Wanting to pay cash I Stood at the counter waiting to be served for 10minutes with no acknowledgment of service. It was very busy with pre ordered meals and Only 1 staff member noted for pre orders and serving. 2 other staff members viewed the busy counter area and totally ignored waiting customers and left the area. I felt sorry for the young staff member serving alone and her work mates not helping her out. It’s called team work, good time management & organisational skills which visually not present. l walked out after waiting for 15 minutes without been served. Very disappointed with my visit to Nuriootpa KFC as KFC is and has always been my No. 1 fast...

Absolutely disgusting!!!! Was Easter long weekend and had no staff...one was running around like a headless chook while he other did nothing....the one thing she did do was : a customer returned opened chips saying they were too salty...you could see a third had been eaten...the staff member turned around and tipped the remaining chips back into the bain marie!!! Another customer and i looked at each other in disbelief!!! They where being dished up to new customers! She was confronted by a customer but really didnt understand the magnitude of her actions...by time i got my order the chips were way undercooked....place needs a proper manager with morals, rules...