Binna Burra Tea House — Restaurant in Queensland

Decided to not cook camp food and came here to dine after day 1 of our great walk as a group of 4. We were warned that the pizza would take about 20 to 30 mins to prepare as it was a busy evening being a long weekend. Sure, my partner and I did not mind the wait for someone else to cook our meals after a 21 km walk, also the pizza's all looked great coming out from the kitchen. But after 30 mins of waiting and our 2 friends finishing up their pasta meals (who ordered the same time as us). My partner went to see how our order was going....guess what?! Our order was lost! Wouldn't an atentative staff walking around the cafe realise that 2 people don't have their meals while their mates are half way through theirs? One of the staff said they would speed up the process and put our order in first (well wouldn't that be a good idea?!). We still had to wait another 10 mins or so and then our food came out in takeaway boxes (lol) even though we were clearly dining in. The poor waitress who was in training was obviously struggling and one of the more experienced staff could care less. My pizza came out unappealing and at first I thought the order was wrong. I ordered the "home grown" pizza which I saw another customer ordered which looked very appealing with overflowing fresh rocket as a garnish. But mine had no rocket and looked like frozen pizza. The chef ended up tossing a couple of pieces of rocket on top of my pizza and called it a night. What a ridiculous experience. Almost a 50 min wait for below average pizza. Should've ate my camp food. Would've tasted better and gone to bed earlier. I understand every restaurant has it's good days and bad days and that we all make mistakes. But it is always wise to follow up with a good gesture rather than finishing with a terrible service which is why I rate my experience that...

We went to Binna Burra tea house for our mother's day high tea today. The food was very nice. The presentation of the place was very nice. The service was extremely poor. We waited until after 12 to be seated after being snapped at by staff to move out of the way as everyone was lined up waiting to be seated. When we were finally seated the staff were still setting up the food for a good 15 to 20 minutes and we were told to wait. No apologies for the wait. We were told we would be told when the food was ready. We weren't. We just saw other people lining up and joined the line. At 1pm we were told by our waitress that we could keep eating if we wanted to but if we wanted to leave we could ask for the bill. This made everyone at the table feel extremely unwelcome and uncomfortable. My mother in law and her partner are shareholders and this kind of service when at a special event is not acceptable. The staff looked red faced and flustered and had problems with their ipad to take drink orders. As far as service goes it was rude, unwelcoming and blunt. We asked for an extra plate which never came. Just not good enough for a special event. The chefs smiled at us while bringing food in, the wait staff didn't want us to be there, or that was the vibe the whole time. Get...

A very disappointing experience to deal with manangement. I am secrearty of a car club and rang many weeks ago to book a lunch for our members. I was assured that the venue would be opened by the staff member , and she checked with a supervisor. Last week when I rang to confirm numbers, this was when the trouble started. Binna Burra did offer our members a nice sounding lunch at a good price, but 3 days before the event the CEO decided that this lunch had to be pre paid. This caused me alot of work emailing , and messaging our members, checking the bank account etc. I asked about seating as the weather was supposed to be stormy. Binna Burra wanted our group to be split up downstairs and upstairs, due to Covid! Our club has been to venues in the Scenic Rim in July and not treated like this. We wanted to support the area after their closure due to the fires and covid. Dealing with the CEO especially was not a pleasant experience. He certainly did not go to the Management School of Public Relations. We will not try to book again. Sad as this is a...