Hungry Jack's Burgers Bundaberg East — Restaurant in Queensland

Went for a Big Jack and had to wait, no worries, after 5 mins in the car wait area out burgers arrived. Wife had a whopper, warm, not hot, it looked fair. My Big Jack was cold, it looked like it had been dropped on the ground & the staff played soccer with it. Totally horrible. I took it back & put it on the counter & informed them I couldn't eat it. The staff response was " what's wrong with it ? I asked them if they would eat it & that's their business if they would ,not me. The manager did make me another one that was hot, not spewing the filling out the sides which I admit was all that needed to be done, not question me by asking what's wrong with it like I'm blind. Then some Muppet customer who was waiting had to stick his nose in & start on me. I wasn't swearing at the staff ( like ha accused me of doing) but I admit I did raise my voice when questioned by the staff asked " what's wrong with it" Blind Freddy could see what was wrong. No pride in their work, staff standing around yapping, no sense of urgency and absolutely no concern about the quality of customer service...When this franchise opened it was excellent now it's crashed & burned,, Sorry HJ East Bundy.... Fail big time. And as for Captain Planet super hero in the back ground,,, MIND YOUR OWN BUSINESS SUPER MUPPET. I won't be back. Ever again. Worst burger...

Went for a midnight food run after work, placed a mobile order, got to the window and half our order was unavailable - understandable for around 1am - but we had already been charged for our order, we asked if they could cancel or refund it, that “isn’t possible”, went on the app to try to cancel or refund, not an option. So there is no way to get our money back, and after asking the staff we were told just to wait 3-5 business days for our money back and no food, because it’s either a full order or a full refund.

I understand it’s hard to keep the app availability up to date but at 1am with no customers please update your information. Otherwise find a way to update your app to charge once the order has been accepted/checked in not before confirming.

Order through the window don’t waste your time...

I enjoy visiting my closest HJ's. Staff are friendly, efficient and for the most part patient. Those busy moments know how to test everyone, as customers if ordering,collecting orders etc from the main counter be mindful that the staff are working to the best of their abilities. Time constraints, staff on duty (some may be off sick) having more than one task at any given time to keep the establishment running smoothly. Keep up the great work All Teams. Bundy East - I appreciate you 😊 One query I need to address - if anything concerns us ie.... power points that may have been tampered... is there a procedure as consumers to follow in order to help prevent any mishaps while you and staff are at your busiest? Thank you in advance for addressing the attached concern management, staff and...