The Mayfair Emerald — Restaurant in Queensland

When arrived there Lewis served us and he had great customer service towards us, had no problem with that and then we went around to the sports bar and taste tested every single cocktail slushy kindly and then Hannah came along an poorly served us. Asked straight after we consumed alcoholic products to provide her with our ID’s. I unfortunately did not have mine however my friend did, she asked if I had a proof of identification on a government website? I pulled up my gov details which it stated my name date of birth. I said oh this doesn’t have a photo of me on it though wouldn’t I be better showing you a picture of my actual drivers license and she said no then denied me service. Very unprofessional considering one I just had consume alcohol and two I had stated what she had asked for in the first place and even offered more. I understand no ID no service but it was the way it was went about that was disappointing. Rudest bar tender I’ve come across in emerald yet. Food- we ordered steak and ribs chips and salad and it came out, presentation was on point and that’s about it. Steak wasn’t 200g, and the pork ribs tasted like the smell of when they’re cut on the bandsaw. The Diane sauce it ordered wasn’t Diane. Maybe if she died in it and poured Worcestershire all over her. Not happy. The chips also tasted like the oils been sitting there since 2004 and the salads dressing even ran away from it cause there wasn’t any on the plate, the only fresh thing was the freshly cut grassing clippings from the front sprinkled over the coleslaw packet from coles. Ah I’m off it not recommending here for a good time, but I’ll recommend the...

We have been going for dinner on Wednesday nights for the past few months. Each time we are noticing new very young staff. The staff seem to be very uninterested in their job and seem to prefer to socialise with each other. The young girl taking our order last night didn't say hello or "can I help you". Instead she left us standing at the counter for a few minutes whilst she finished her conversation (not about her work) with a friend. Then looked and came out with "want did you want". Hubby went to the bar for a jug of Coke and found the girl behind the bar eating whilst she was serving him. She was unable to get the order right and hubby repeated he only wanted a jug of Coke 3 times. Another girl cleaning tables and coughing and blowing her nose, obviously had a cold. The meals have always been good over the past few months but lady night the fish was tough and dry. Very over cooked. Chips were good and pizza was very tasty. Then to top it all off there was a mouse running around the dining area after we had finished eating. I overheard a woman telling a young staff member about the mouse who then replied "oh well" We will be looking to go elsewhere from now on which is a pity cause there are 12 of us that meet up each Wednesday. Maybe retrain your staff or put someone older that...

I stayed here for two months for work. This place was the most popular accommodation for work and I felt happy throughout my stay.

Owner Kathy was always on the venue, remembered our names, and asked for feedback from everyone. She actively managed the accommodation and made everyone happy.

Zoe at reception was a great help to me from the booking stage, and all the staff were incredibly friendly and warm.

Despite the long stay, the room was cleaned daily, and there was a shuttle bus on site, which was great for those without a car, for going to town to drink, or for inviting people from town to the pub.

The menu was fantastic, with plenty of healthy options too.

When I called on a day when the door was permanently locked before going on the night shift, by the next morning, it had already been replaced with a new door lock.

It was a very comfortable stay without a single inconvenience.

Thank you for the warm welcome during my stay. Thank you...