Hungry Jack's Burgers Ingleburn — Restaurant in Sydney

The first day it opened we were very excited, we thought the food would be fresh and the premises would be clean. Oh boy were we wrong, food wasn’t fresh and the place was disgusting and it’s pretty much just down hill from there. Every time there is always an issue. The staff are not trained to an appropriate standard and also offer no apologies for there mistakes which happen every visit. We had to wait 15mins for the new cocco pop thick shake yesterday. All staff didn’t know how to make it or what size cup to use so ended up with a little cup 15mins later with no apology. Previously there was a new chicken burger they had, they had no chicken for it. Went on 4 different occasions in a two week period and still no chicken for it. Another time made an order at the drive through for me and my family and got to the window and they tell me they have no eftpos (which should have been told before the order) Enough is Enough!! Definitely won’t be going back anymore!!! This wouldn’t happen at...

Very poor customer service and very poor service in general. We asked the person at the speaker box if we could come to the window to make our order because it would be a complicated one. When we got to the window she missed the Whopper with Cheese. I realised this because it did not reflect the bill.

After asking her 'did you include the Whopper' she said no you didn't order it. We said we did, and she replied with 'I didn't even hear you on the headset' Ah yeah hello! We didn't even order on the speaker box!! She then asked 'do you want the whopper or not?' in quite a rude tone. We said yes we do but we aren't paying for it - we've been waiting and you're going to make us wait even more for your stuff up!

We requested to speak to the manager and the manager was a lovely lady who was completely understanding and gave us the whopper for free (rightfully so).

Total wait time was about 20 minutes, and lots of confrontation, hence...

Unfortunately unable to give ZERO star for this review.

I ordered a large whopper meal (extra pickles) for myself, junior whopper for my wife and nuggets for our teen.

I specifically requested all items to be made FRESH - in short;

My burger was cold (at best) Maybe 3 pickles? Wife's burger was equally cold Advised we "couldn't order nuggets" no explanation given (and we ordered @ 8pm on a Sunday, not @ 3am on a random night) Chip box was not salted and not filled had to actually ask/check if this was their large size!

In addition to the above, the restaurant was poorly maintained, with rubbish left on tables and not one of the multiple staff on shift attending to this during the course of our (brief) meal in store.

Overall, an extremely poor experience, and based on previous reviews I can see this is a long term issue here. Will never revisit this...